Go ProctoruReviews of go.proctoru.com

Today I took my GRE online and the proctors were not up to par. I am never one to complain at all but today's experience was absolutely ridiculous and I don't want any other test taker to have to go through what I went through today. My test was supposed to be at 9:20am and I was on technical support since 9:05am. I did not get a proctor until 9:38. My proctor then proceeded to tell me that I did not have an exam today and that it was March 2020. I proceeded to tell him that my test was today and I even had a confirmation sent to me last week. My computer was having some technical difficulties with launching the ETS and it kicked my off from my proctor Jose a couple of times. I then called technical support to which they were amazing at helping me to reconnect with my proctor, which by this time they had to move my test time because it was already 10:40. When it connected me back to Jose and my connection was good, as soon as me and him connected he then disconnected out connection. I then called technical support again to which they assisted me and when I got connected to Jose again he transferred me over to someone else instantly. At this point I already had a few crying sessions because I just wanted to get this test over with and I felt like my proctor didn't want to deal with me at that point because of the technical issues. With my new proctor, things were much smoother. There were moments where my screen paused and then I lost a couple of minutes on my time during the test which I notified my proctor. Then I went on my 10 minute break to use the bathroom and snack for a little bit. Then when I returned I have 4 minutes on the clock to which I called out to my proctor a few times that I was done. I got nervous because the screen said if I wasn't back before the 10 minutes was up then I wouldn't be able to continue my test. The 10 minutes finally finished up and I was still calling for them and had another crying session out of frustration. I didn't get back to my test until 5 minutes after the 10 minute break. The amount of technical difficulties and the unprofessionalism from Jose really upset me which obviously affected me during my big exam that I spent so much money on. I am still infuriated. If anyone ever asked me to do this test online, I would tell them that it is a big mistake and to make the drive. I did not want to drive 2 hours and 15 minutes to take the test because of COVID my normal testing center was closed. But this was just a mess. That was almost $300 down the drain. The technical support team that I spoke to on the phone were so helpful and amazing but the proctors were so disappointing. I understand I'm not the only one taking this test online, but I sure hope I was the only one that received this treatment and frustration.

I echo the sentiment of Anna Coffman: I will risk being in-person, in a building full of strangers, rather than utilize ProctorU again. This review is taken directly from the feedback I gave ProctorU at the close of my session: Evaluate your session Please take a moment to tell us about the support session that just ended. Were you satisfied with your experience with ProctorU? 1- Very Dissatisfied Please rate your proctor: 1- Very Dissatisfied What did you like about ProctorU? I am afraid to report that I am highly dissatisfied with my testing experience today, from start to finish. I have documented below what has transpired, to the best of my ability. I have supporting documentation to substantiate my claims. What did you not like about ProctorU? I was scheduled to take my GRE General Exam at 10:30 AM Central Time this morning, Sunday, 9-27-20. Having received two emails earlier in the week, I followed all of the instructions in order to set up my work laptop for the testing session the previous evening. I logged onto my laptop at 10:15 AM as instructed by the directions in the emails. I did not receive any indication that my proctor was present until 10:27 AM, when I was allowed to begin the verification process for my 10:30 AM exam. Upon completing the verification process, including clearing my work space and putting away scrap paper I had prepared for the test, (I was told I could only use a sheet protector or white board with a dry erase marker), as directed by my proctor Angely, I was to start my exam (approximately 10:43 AM.) As my proctor was about to start my test, she noticed that my clock did not match the Central Time clock that allowed us to start the test. She attempted to fix this issue on my laptop, but was unable to do so due to the need for an administrative password from work that was unavailable to me. She then had Nikko assist me, and he was also unable to fix the clock on my laptop due to the lack of an administrative password. Nikko then instructed me to utilize another computer. I remained on my laptop, in communication with Nikko, until I retrieved my husband's MacBook. When I turned on my husband's MacBook, Nikko gave me final instructions as to how I might reconnect with ProctorU to set up my GRE session on the MacBook. I then shut down and put away my work laptop, focusing on starting my GRE session on the MacBook. Additional Comments? At approximately 12:30 PM, nearly two hours after the official start time of my session, I was connected with a new proctor, Roucelyn. She was able to help me start my GRE session not long after. I was able to successfully complete my two 30-minute written tasks, comprising Section 1/6 of the GRE. I then stood up, stretched and had water for 60 seconds per the break guidelines, and resumed work on the 30 minute Verbal Reasoning portion of the exam, finishing Section 2/6 of the GRE. Once again, I then stood up, stretched and had water for 60 seconds per the break guidelines, then working on the 35-minute Quantitative Reasoning portion (3/6) of the GRE. I then received a 10-minute break message on the screen. I left the room, per the policy, to have a snack and use the bathroom. I returned with 6 seconds left on the clock. I saw my test did not resume, and I did not have a message or verbal contact with Roucelyn. I then chatted with Whitney using the ProctorU Support Chat. She attempted to get me back into contact with a proctor. I then saw a message from Roucelyn telling me that I was not back in 10 minutes. When I tried to explain that I was nervous because I did not see her resume the test, or hear from her, so I was chatting with Whitney for support, she typed, "One moment please" in the chat and brought Intervention Specialist Ed on the chat. He then told me that my test would be terminated because of not being back after 10 minutes. I also tried to explain that I had not heard from Roucelyn, and was receiving support from Whitney at that time. I offered to show both Ed and Roucelyn the chat. I was then told ETS would have to help me, not ProctorU. I called ProctorU's support phone number and spoke to Everett. Though apologetic, he also confirmed that ETS, and ETS alone, has the authority to override a terminated test. He suggested that I save my chats with Whitney, utilize the ETS live chat, and also call ETS on the phone. He said that he was confident I would be helped that way.

Took me an hour and a half working with tech support (3 different technicians) to start my test. Unreal.

I have used ProctorU for a few of my classes and have never had a good experience. My recent experiences, however, have been absolutely awful. I was hung up on and transferred to a new technician 3 separate times and was never helped. Finally I had to use the help window on their website to just be able to talk to someone that could help me connect to a proctor. Only one of the four different people I talked to were helpful or even sounded like they wanted to help. It took me almost two hours to take a 30 minute exam. It is absolutely ridiculous to me that they are not more helpful and that they leave people waiting to be “helped” (or in my case transferred to a different tech) as long as they do.

I hate this program so much, I don't even feel like writing about my experience again so I will copy/paste the email I sent to my professor after my latest exam: I just finished taking my test on proctorU and wow... It was a trainwreck. I studied hard for this test, but due to proctorU, I feel as though I have been swindled. I was beyond stressed the entire time. Upon starting my test, my proctor was running down the clock while speaking to me. Partway through the exam, he made me stop to move my whole workstation because he saw someone walking by briefly in the background. I cannot help the fact that there are others in my building, and this was the only room I could be in. He then had to re-verify my workstation WHILE the clock was running. I was shaking with fear that I would not have the necessary time to complete the exam. On top of this, my proctor interrupted my exam to tell me that I was looking at my ALLOWED NOTE SHEET too much. WHAT? The whole point of this note sheet is to use during the exam, and this did nothing but further stress and infuriate me. The proctor knew I was supposed to have this sheet. Luckily, I barely finished in time; but I know my score will not be what I wish it to be, as I was forced to rush through many questions without being able to review my answers. I am sincerely disappointed in ProctorU as a testing service, and many of my peers whom I have spoken to agree... Oh and not to mention the multitude of privacy concerns and data leaks which they have had.

Data leak at Sydney U. F*kc you proctorU. change your name to FuKU please because we're all scr*wed by your incapability in managing private data. There's no point recording students' every f*king move while they're sitting exams.

I have decided that I would rather be inside with strangers for almost four hours during a pandemic than risk using Proctor-U for my GRE exam. It took me four hours of being bounced back and forth between ETS and Proctor-U, opening a maddening amount of web pages, and experiencing several levels of difficulty testing my equipment on a brand new mac book to realize that this service is a scam. They take your money, which is only partially refundable, before you even have the opportunity to fully test your equipment, AND they are dishonest on their site regarding the fact that they accept all up-to-date iOS (this is not true). If you have Catalina, apparently, the program will not work, and downgrading to high sierra is just another lengthy process. My boyfriend is a software developer and he said this was one of the laziest and most atrocious web services/programs he has ever seen. The "help desk" is no help, and they will sometimes even ignore you. If you have been working hard and stressing over the GRE for months, like I have, please do not risk all of your hard work on this. I wish I had read the existing reviews before i paid them. Luckily, because I had not scheduled my exam yet, I was able to pay another $50 to change my exam to an in-person computer exam. Now I can relax a little and actually focus on studying.

Absolute waste of time, money and energy!! Prepared for the exam for weeks and just because of proctoru's technical issues, I was not able to take it!! The technical support is just non-existant and they just keep on asking you to restart or change laptop. What a useless service. Struggled with their support for almost 2 hours, and still could not even start my exam. Now they have no idea about my exam, if it will be rescheduled, or just cancelled!!! Have never ever used such a useless service before! Will never use it again!