Go ProctoruReviews of go.proctoru.com

I do not even know where to begin.... I had an exam scheduled for 4:30 in the afternoon. Just as I was getting ready to begin, there were some issues with the “lighting”. However, my room is completely bright! I even opened my windows and everything. I’m assuming that it is a technical issue on their end. So then I try to chat with one of the ProcterU technicians to get some help. I gave him access to my pc and I kid you not, all he did was just close all of my tabs.. leaving me with just my desktop. I continue to stare at my screen for 5 minutes and there he goes.. poof. In a span of 3 hours.. none of the so called, “ProcterU tech supporters” were of any help. Completely all useless and very rude too. At this point I am very upset and stressed out because it was WAY past my exam time, so I try calling for ProcterU support instead of using the stupid live chat. I tell her my situation and she gives me all of these unclear directions in a condescending manner. Talking to me as if I am stupid. But the directions that she were giving were not even on the pages that she was telling me to go on! Holy hell, I have never came across a support team that is as useless and equivalent to Procter U at all. I promise it is like a team full of dancing monkeys in the office. Procter U is complete garbage and I hope this company goes bankrupt when the Coronavirus blows over.

Where to begin! One star is more then I would like to give them. I have taken 3 tests through this company and every single one I have has serious issues. There was one time it took over 90 MINUTES just for them to get my computer set up to take the exam. I was told to reboot my computer but I really didn't want to loose the person I was chatting with. And sure enough I got dropped and then it wouldn't let me click the link to sign in because it had been so long since my test was scheduled that I no longer could sign in. So I had to start a live chat with a help desk rep who connected me. And then the passcode they entered for my test didn't work. So I keep messaging them but no one answered me for 20 minutes. Not to mention the proctors don't normally speak English. So they kept saying "would you allow please?" what are you asking me for? But I reply and then have to wait 20 minutes to get a response. I HATE this company and hope they close honestly.

I contacted the help desk in attempt to help get my camera and microphone working, and after one hour of waiting for the technician to respond, they were unable to help and told me I needed a new computer. I told them that, that was not a possibility, to which they responded, too bad, I need another computer. There was a little back and forth on this point, which ended by them trying to close all my internet tabs and disconnecting from me themselves. Absolutely abhorrent customer service. You should be ashamed with your conduct. I wish I could give 0 stars.

I would honestly give this 0 stars if I could. My exam was scheduled for 9 AM but I wasn't able to take it until 3 PM because of all the technical issues. I had 5 different technicians help. They kept saying that my Internet was slow when it wasn't. One technician took 2 hours just to get my exam going. This was honestly the worst exam experience I've ever had. I wouldn't recommend it to anyone. I don't know how or why any school, organization, or institution would ever work with them. I hope I never have to take a ProctorU exam.

The worst experience I've ever had taking an exam and I once had my calculator die in the middle of a chemistry exam and took the F. I'd rather sit through that exact Chem exam over and over before EVER using this sad, pathetic excuse of a program EVER again.

I am writing to register my utter disgust, anger and frustration at the treatment I have received at the hands of this company. What an absolute waste of time, money and energy ! I can't even describe how frustrated and angry I am. First of all, my first test that I had scheduled for a Monday took place on the Sunday before and I obviously missed it. I was then told by someone that I was to "kindly remain patient and pay again please" (230 euros) after waiting for 2 hours on hold. Eventually, after no succes and the added pressure of my university I paid again and scheduled for last Monday. On the time of my exam there was no link or button to click that would lead me to my proctor. I therefore panicked and rescheduled for Tuesday. This time I asked one of the helpers on the live chat to give me the link and that seemed to work. However, I then spent the next almost 3 HOURS watching multiple technicians take control of my mouse in the hopes of starting the test. This was difficult apparently because the time zone on my laptop had to be changed.... After changing my time zone still nothing was working. I suggested we use another laptop in case that was the problem. They spent about an hour on that one too. At some point the test started and I was launched into it without a break from the exhausting nonsense that had just happened before. Meanwhile I had missed online class, and my train back home. When the test ended, I struggled with another technician to find out if my results had even been saved because they didnt seem too sure... That took another 30 minutes ! By this point, I was mentally and physically drained, absolutely astonished at the situation that I had just sat through and very angry indeed. 7 HOURS after my test should have started, at 21h30, I finally left my room. I will never use them again and I DO NOT recommend !

it is the worst experience I have had while taking an exam.

Do not use this. ProctorU is terrible. I was getting ready for my exam, going over everything I needed. I was going to use scratch paper for math questions and showed the proctor my paper. he told me that I cant use it and have to use a whiteboard, which I don't own one. He then said I could reschedule my exam and gave me some numbers to call. I called the numbers to reschedule and got a very rude person telling me that I cant reschedule and that I just forfeit my exam....my 150$ exam. no "sorry" or "wish I could help", just said "have a good day". both employees were not on the same page. so if anyone is reading this do not use proctorU. worse customer service.