Go ProctoruReviews of go.proctoru.com

AWFUL This is an awful service. I have been waiting for over 1.5 hours now to take my exam. I was never told you could only use one screen - my laptop is connected to a monitor screen with a cable (pretty common set-up) which is not allowed for some reason. The 'help' / representatives are extremely slow to respond and not at all helpful. I should not have to take an exam in such a stressed condition that they have forced me into.

I don't know the proper title, but she was the monitor of the exam. I had to remove diplomas and certificates that had nothing to do with Real Estate. After picking up the monitor and going around the room, she still refused me to take the test. This is a business office and not a Prison Cell. Real Estate, one does not have to be so Gestapo. The actual job will weed out the weak or sliders. I've taking Federal exams via computer, with no Gestapo behavior. They say a thief always suspects everyone is stealing, so maybe this group is a accumulation of cheaters. It's not so much the act, but the rude and hostile method of communicating their suspecting behavior.

shockingly bad, never even got so far as to connect to anyone to take the exam. wasted so much time waiting, I can't believe this company still exists for all the bad reviews! SHUT DOWN NOW !!

I spent two hours trying to get the service to work. If you are a university please choose another service. I did all of the checks beforehand and had everything ready to go, which also took considerable time. the utilization of this software and program by institutions demonstrates a severe lack of consideration and valuation of student time, and further, their right to technological privacy. I have taken online proctored exams before through other programs and never had such a terrible experience. The one highlight is that every employee I worked with whether it be a proctor, customer service agent, or technician were all very kind and did, what I can only assume is at best a lackluster job, incredibly well.

The Proctor I recieved today Naronda K. was absolutely useless and very inconsistent with his companys procedures. Tried to tell me I was not being compliant when I was complying with the procedures as well as I could. Very disappointed with the service and overall rudeness of this proctor, I will be contacting my university to reccomend never using this product again due to how disrespectful and inconsiderate this experience was. My other experiences with proctorU have been satisfactory but unfortunately the rudeness of Naronda K. today has completely changed my stance on this company. This person definitely does not have the etiquette to work in a invigilating company. Would never trust him with access to my computer.

Very bad and very useless

Also would give zero if I could. Took 3 praxis exams at home. First one the proctoru proctor who was also a technician- fooled around with my computer for 45 minutes to get exam loaded. My anxiety leveled before taking the test was through the roof. Finally got going and was fine. Second exam the proctor made me change things about the room I was in that the first didn’t. I couldn’t understand the person and they used words that didn’t make sense - a non native speaking English with heavy accent. One hour of waiting because of their incompetence before I could get started. She was downloading a Mac file and I have a PC. Three times before I said something to her. She accused me of hiding someone in the room! What? Each time I was done taking a test I shut down the computer because I was done, saw other postings that indicated they announced to proctor that they were done. Rules are vague and not clearly articulated. Proctors do not go over rules or through a process that’s consistent it differs each time depending on the proctor. Third test was an absolute hideous disaster. I work on my dining room table and the proctor told me to remove my vase. I did. Remove my pencil holder. Went on and on. One by one all objects on the table. I finally got so mad I scooped up all of the junk on the table and threw it on my bed. The madder I got at her playing with me - that’s what I felt she was doing- as these things were NOT a problem to the other two proctors. Was I going to hide secrets under my vase- then what? Pick it up while I’m on camera? ALSO- and here’s the worse part- IF I was told that I needed a space clear of all objects- I would have removed them before not while I was in a test taking mode-anxious to do one thing- the test. Then she found issues with the doors that don’t stay shut that connect to a bedroom where the only source of light to the interior space where I was working. If I had known I would have moved lights into the space so I could see. By the time I began I was furious! Then as I took the test she interrupted me frequently because my head wasn’t in the square of their camera. I had to move closer to be able to read the passages because it was so dark in there. She was tormenting me. Then I was done and a half hour after I was done someone was talking from my computer. Their camera was still on and the voice was telling me I needed to show my plastic sleeve to them again. WTH? Very creepy. They don’t know what they’re doing. These people take over your computer and get into the power they have over you during this process. The differences in how they treated me in the 3 examples showed me that. Needless to say I couldn’t concentrate and I was upset all day. I would not recommend anyone use this service. If I am taking a reading or writing test that’s based on passages, WHERE am I going to get information to cheat? What am I going to find to help me? It all comes from my head! Their interference to the testing process was offensive, obtrusive and not necessary. Cameras and microphones and taking over my computer on a timed test was quite enough. I was busy thinking and taking a test and being interrupted to move my head. Unbelievable. Terrible experience!

If I could rate it a zero I would. They take your money. Straight up thieves this company is. There is no refund when they fail to inform you of a firewall blocking access to their site. They took $150 off me after telling me I was good to take my exam, yet they failed to inform customers of firewall. When I emailed a concern, it fell on deaf ears. I recommend to not use proctor U. Thieves