Go ProctoruReviews of go.proctoru.com

Frustrating, and not a service i would recommend or wish upon my worst enemy! I don't write reviews, and I know people are usually only motivated to write after a bad experience, but even when ProctorU worked, it sucked. Being passed around for 2 hours, constantly told my wifi isn't strong enough, when I'm on one of the best connections in London. Somehow I'm expected to find new magical internet connections that are just waiting to be connected to without any security parameters. The service is inconsistent. I was able to complete one exam, and then for the next, told my connection and laptop weren't sufficient all of sudden. All of this on the day of the exam, forcing me to reschedule, for which it is somehow my fault, and I need to pay. I work with Learning Partners. If I ever hear ProctorU being suggested as a corporate solution, based on my experience I can not recommend this platform. And for clarity, I'm not having a go at the actual Proctors, however I think they've been given a garbage tool, and a garbage set of support procedures.

Proctor U is absolutely terrible. My school uses them and they've been nothing but problems. I live in a rural area and their security settings are not adjusted for people who live in a rural area. My very first exam there, they refused to work with me and forced me to reschedule multiple times before my school ended up proctoring me. They kept insisting it was me. Telling me to get another computer (because I can just magically do that), told me to plug directly into the internet, and told me to shut down video games (when I repeatedly stated we are not a gaming house.) They refuse to listen to their consumers. This caused me to find another location to take my exams in. Unfortunately, this started in the beginning of the pandemic, and most places were closed. I found a library over an hour away in which to take all sequential exams at. Proctor U also did not like this location for a comprehensive exam, and kept repeatedly stopping my exam for this reason or that reason, which took over 30 minutes of my exam time and added undue stress to an already stressful situation. Additionally, they also like to take their sweet time to even connect me TO my test. Many of the proctors are on a high horse, yielding their "power." I had yet another unpleasant experience with them today, as exams were scheduled on a Sunday and a holiday Monday, so no libraries are open. Over an hour later of absolute and complete nonsense over my internet yet again, I was unable to take my exam. I was fully prepared for this exam, but now again I have to have undue stress because of this horrible company. It is overall an unpleasant experience and I absolutely would not use them if I had another option.

Aside from the fact that being watched like a hawk during an exam can only lead to more stress, my 2nd proctor (I took two exams across 2 days) took almost 30 minutes to complete the initial check in and get me into my exam and seemed completely oblivious as to why I might be eager to speed things up and just start my test. She kept disappearing for 2-3 minutes at a time, not moving my mouse or typing anything. I didn't know if I was supposed to do something? If one of us was having technical issues? I started my exam so flustered and it was 95% as a direct result of ProctorU's obvious incompetence and lack of care for the students using their platform.

Absolutely awful company - no body should do business with them. Terrible invasive gestapo tactics with ill trained barely english speaking staff that are unable to handle the most basic of IT setup. Joke of a company

Absolutely atrocious platform, after sitting 7 exams through them i can truly say that I've never been able to smoothly run any of them, the last exam could not be set at all because of the proctor I was dealing with. A disgrace for the high rate of inefficiency and ability of creating problems in delicate situations such as exams

Terrible application and customer service and invasive practices. The application changed my settings without informing me. Settings such as disabling screenshots on my Mac and they were not put back to original settings. Furthermore, I had to install Log Me In on the day of the exam. There were no instructions to install that program prior to the exam. I am a master's student in computer science, and I found this experience to be bothersome.

They are a real circus. During my TOEFL test they made me record my room on several occasions, and they were monitoring my computer, in a total lack of privacy and security. When I was more than 3 hours into the exam, they made me stop and told me that I could not look down (I wasn't), and that next time they would take the exam away from me. After telling me this, I was waiting for them to connect me again, and suddenly, a message said that the exam had been failed, without any kind of sense. The exam cost 255$, so I imagine that they will go to commission, it is the only way to explain the lack of ethics of these characters.

Absolutely awful. The university I was attending utilized this service, and I had issues probably 75% of the exams I wrote. The issues were not on my end, they were always on their end. My internet connection is great. The issues always seemed to happen half way through the exams, when they would transfer me between proctors. My most recent issue - I had a 2 hour limit, 100 question exam for my nursing course. Final exam that was cumulative... the stress was already high. The proctor interupted me twice because they lost my camera connection... while they were transferring between proctors... not my problem. So they interrupted me and my time didn't stop! I told them how stressed that made me and all they said was "we will contact your university".... total BS, they never did. My time kept going down as they were fixing this issue... I literally went right down to the last second to finish my exam, and was so mentally drained by that point. Had no time to look over answers or take my bathroom break. Just disheartening. Ive had numerous other issues in previous courses. If you can avoid this service, DO!