Sarah B.
Terrible
Terrible service, overpriced, and very very frustrating. Took me over half an hour to resolve an issue I had for each of my exams. This only adds to the anxiety that just taking the exams causes.
ProctorU provides secure live and automated online proctoring services for academic institutions and professional organizations. We protect exam integrity for more than 1,000 partners worldwide.
Go Proctoru (go.proctoru.com) has 735 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Sarah B.
Terrible service, overpriced, and very very frustrating. Took me over half an hour to resolve an issue I had for each of my exams. This only adds to the anxiety that just taking the exams causes.
Hannah D.
Really horrible experience taking my law school admissions test with this company. Proctor did nothing when during my TIMED sections there was connectivity issues with them. Then shut me out of the exam and restarted it. She also barely answered my messages when I started panicking! She had me sobbing my eyes out halfway through this exam and taking this exam is stressful enough as it is! Retesting in a week. Praying to God it goes better.
Briana W.
Lsac needs to switch proctor companies because proctor u is trash. I had a proctor yesterday that kept stopping my exam every 5 minutes to be in view of the camera. She was my 4th proctor in 1 day. I was in view of the camera after she kept pausing my test every 5 minutes she threatened to send my lsat test to lsac unfinished. I was really upset about this because the lsat is already stressful enough and having a proctor that keeps pausing your test and accuse you of cheating when your are not and threatens to send your test to lsac unfinished is just very unprofessional.
Robert L.
Proctoru jusst makes a stressful exam that much more stressful. My exam had a 10 minute break and it took another 10 minutes for the proctor to return. Also found it odd that I had to take video of the room on my cell phone. I found it strange I had to show my gages in my ears when it is clear I have 1 inch gages. At least I don't have to take another test with them. Also as a PhD I would never use them for any course I teach.
Brandon P.
Working with a Food Service Manager exam, there was no competent commutation between proctorU and myself. Their service kept trying to connect me into some from of university lab work and not the actual exam. I started connecting early to avoid being late. None of their support team was available, no quick responses. It wasn't until the next day that I got an email communication saying I needed to contact my exam source, who doesn't proctor the exam. Then they wanted to access a fee, I guess to pay for being understaffed, under trained who knows. ProctorU defiantly is a few bananas short of a bunch with absolutely no concern for their consumer since others are forced to use their for crap service. The necessary evil. #bebetter
yuri W.
I had to use ProctorU for my algebra exam. My first proctor, Janine, connected to my computer and without any prior warning started closing out 100s of tabs I had saved for research for my job, and then closed out a document I had open, also without warning, and hit "Save" without my consent--this file was something that was saved on another computer, and she completely wrote over the file -- I lost about a months worth of work because of her. If she had given me any warning, I would've told her NOT to save the file. Secondly, Janine wouldn't let me use a blank pack of paper to write on, she said I needed to use a flat surface. This caused me to have to move to another room, and my laptop died in the process as I had just plugged it in. Then, Janine disconnected and my session ended before my exam even began. Then, I tried to reconnect but had technical issues: I spoke with 4 different technical support advisors, no one could solve my issue. I ended up only having about 40 minutes to take an exam I had 2 hours allotted for. I spoke with support for over an hour and a half. Their support staff seems to have very little knowledge or training on what to do or how to fix issues that should be common for them. Because of their little knowledge on technical issues, I didn't have enough time to finish my exam. I am scared to see the grade.
Timothy B.
Terrible. Rules change from proctor to proctor and exam to exam.
Amber W.
I used 6 different computers (2 of which were less than a year old) and they had trouble connecting to all of them. Technical support is no help. They are a waste of money and time but with online schooling I have no other choice.