Go ProctoruReviews of go.proctoru.com

This company needs to be shut down immediately! It sucks!! Had to reschedule my exam today due to multiple issues with connections on their end!!! The 1st proctor who assisted me takes over my computer to resolve the issue and ironically by the time I thought I was about to start my test, he’s gone and I’m now back at square one! So what was he was doing on my computer for 45mins???! No clue! Probably attempting to hack into something like those people do! I now have to drive 5 hours to take this test in person at my school! I wouldn’t recommend this lousy company to anyone! Complete joke!

Test froze; proctor was initially responsive to my chat stating it had frozen, but then said to please hold, and I waited more than 10 minutes with no response and no indication that the proctor was still there. Was about to give up and close everything out when he came back and said I would need to contact the org I was taking the test for b/c he couldn't reach his support team. Had to reschedule. I had paid for the expedited ability to take it same-day, which was then unfortunately an eaten cost. Org I was taking the exam for kindly reloaded another attempt to take the exam. Went through the entire process of validating my exam space again, only to have it freeze again mid-test. This time the proctor knew to have me open the test in a Chrome browser instead of the Guardian browser, but it's pretty rattling to have that happen and then have to restart a test, if you're at all an anxious test taker. Closed everything out after exam was finished and realized I couldn't perform functions on my computer b/c the proctor had turned them off. Would be great to have a list of what settings they are changing when they take control of your screen so you can go back and reset them after. Maybe they provided that and I missed it in fine print, but it'd be nice to have it be provided more transparently. I think about someone who might be less tech literate trying to navigate taking a test w/Proctoru, and I don't think they could do it.

HORRIBLE AND TRAUMATIC EXPERIENCE. Because of this company’s straight up incompetency and lack of systems, and quite frankly lack of care for their customers and possible issues with wifi and outsourcing, I didn’t start my first exam until 2 1/2 hours after my scheduled start time, no fault of mine. (Scheduled for 9am MST, started 11:18am MST, after waiting 30 mins for a proctor, being passed around, told there were tech issues on their end etc). This made me late to start my next exam that I had scheduled after the first one….i didn’t even get to start exam #2. Additionally, when I was on question 92/93, I was booted out of the testing system and told my “camera was off” and from there they couldn’t log me back in, so I completely lost my whole test and then couldn’t even start my next one. I could feel any hope I had in this company and this proctor restoring my test leaving second by second. She had no idea what she was doing. I was passed to about 3 proctors and so many different “technicians”, it was ridiculous. Couldn’t keep it straight. I had my room checked twice, wasting even more time. I own the best top of the line computer/equipment and have high speed internet that never has problems so it wasn’t an issue on my end. Awful. Painful. Disappointing on so many levels. I studied so hard and was ready for these tests and they truly made it a horrible day. I will NEVER use online testing in this fashion again.

My ProctorU experience has made every “lockdown browser” type of application a dream that I would take any day over this horrendous excuse for a proctoring service. My first proctor sent me over to a new person, who thought I was done with the exam that I hadn’t even started 20min into my session. He proceeded to make me go through the agonizing room-check that I already did with the previous proctor who left. He couldn’t even figure out how to get to the exam, would have me do it, and then got the password wrong multiple times to the exam. After finally getting into the exam an hour later, I went about it, and when I was finished, I verbally mentioned that I am done and will be turning it in. It took him like 10min to respond saying “hello hello you there?”, as if I wasn’t the one who was trying to get his attention first. Aren’t they supposed to be sitting at the computer proctoring the whole time, how does it take so long for him to respond every time? The communication was garbage. As I was narrating what I was doing to turn the exam in, it still took him minutes to respond. I could only imagine that he wasn’t actively at his computer the whole time. Once I finally had it turned in, he said we couldn’t disconnect until I filled out that questionnaire to rate the proctor. I asked if I could do that after I disconnect, because how is it fair if he’s watching me rate him? So of course, I couldn’t write how awful of a proctor he was, because there was an imbalance of power as he watched me fill it out. For all I know, I rate him badly, and he screws me over. I begrudgingly just chose the “satisfied” option. I really wanted to write an entire essay, but I could not. Absolutely horrible experience, and I am not looking forward to having to take another exam with this. I will not be doing another class that requires this kind of testing. I rather sit through a 3 hour long in-person class, a few days a week, than ever do this again. I would even rather sit right next to a teacher as they watch me take an exam in-person over this mess. I can only hope I perform decently on the exam, considering, I am literally too mentally exhausted before even taking the exam from just the agonizing setup of the whole thing.

Unbelievable the worst experience I have endured in my entire life for an online service provider. Total disrespect for the human condition. This is my third exam proctored by ProctorU. The first proctored exam terrible, a completely disrespectful person but well after 25 minutes I was able do the exam. Second was ok they took 5 minutes and I could do exam. Now the third one is tale of madness, hence my review today. I wasted almost 3 hours of my time and could not actually do the exam. They insisted I could not use a second monitor with "display only on 2" set.(I had used the exact same set up on previous two proctored exams by ProctorU). I then switched to my laptop only screen, but my camera is on the bottom of the screen of the laptop. I started the exam and then this person starts to speak "I can't see you, move your camera." I closed the exam and after another hour of complete madness I end up with my initial set up. Well guess what when I start the exam I had only 60 minutes left, they didn't reset the exam. I then tried to speak in chat no one was there. I did a reload of the "Guardian Browser" and another person in chat. I just closed it because I was in a total nervous breakdown. Now I have a message "Test attempt was not finished" whatever that means.. Criminal behavior as the experience is so bad it makes you depressed. I worked so hard for the exam and got it all ruined by these people. Shame on you #Mulesoft #SalesForce for working with this company.

I wish there was a zero star. Wasted a whole week trying to figure how this works in vain. Thanks for wasting my time!

Absolutely terrible 0 stars. Wasted 3 hours of a Saturday night trying to take an exam. Being transferred back and forth between techs. Just for them to say the same generic reply and take control of my mouse. Then everything looks good on our end.. I go to take exam and the same issue they can’t start it. Terrible.

Difficult to use and frustrating. Professors still use it though