Go-OpticReviews of go-optic.com

Initial ordering was fine. I paid for expedited shipping as I needed the frames as soon as possible. Received an initial email confirmation, but then nothing............. Two weeks later, I received a 'your glasses are on backorder' note with no eta for delivery. I called and spoke with a customer service rep who promised to research and return the call, but no response. After another call back I finally received another 'your glasses are on backorder' note -- again with no revised eta. I called to cancel the order and went an ordered a pair of frames at a local store, only to receive the frames in the mail 2 weeks later. The firm agreed to accept my return, but only after charging a 15% restocking fee (even though these were only frames, no lenses), So I'm out of pocket ~50 for a pair of frames that I returned. I am opening a complaint with my credit card company and will seek a refund through them instead.

I ordered my first pair of prescription sunglasses from them, so I knew nothing about the process of ordering glasses online. I was able to navigate easily through their website to find frames according to my face shape. Once I found my frames, I was able to select the option for them to call my eye doctor for accurate prescription information, which loved and really appreciate since that is important information, I'd hate to mess up! Once I completed my order I was able to track my order status to see that my order had been received, verified by my doctor, processing and finally, shipped! First Class USPS shipping was free since I had spent more than $89, and I had my glasses within 10 days of placing the order. They arrived well packaged, with the original Armani Exchange case, Certificate of Authenticity, cleaning cloth, and original lenses. Also, in the box was a Go-Optic cleaning cloth which was great because the manufacturer's was a bit small and thin. The sunglasses are beautiful and the first day wearing them I got lots of compliments and questions about where I got them. Very happy with my purchase and overall experience with Go-Optic.

Improperly charged my card 3 times.. I asked for a refund 2 months later finally got it one bank claim and restocking fee later. WORST CUSTOMER SERVICE! Everyone one that works there has the comprehension skills of a 5 year old. DON'T Support these con-artists!

I ordered a pair of glasses on January 8, 2016, and they never contacted me (by e-mail or any other method) to let me know they had been discontinued. Meanwhile, I'm waiting for my glasses. I got an order confirmation... they got approval from my credit card and then never heard anything. I finally went on their website today (1/21/16) to learn the order had been "cancelled" because the glasses were discontinued. I guess I'm used to shopping at Amazon and other known websites which would immediately let you know if there is a problem with your order.

These crooks charged me 10% for an order I canceled! Moreover, they charged me an additional 30% for the lenses, or some trash like that, all of this for glasses that I didn't even receive! I was forced to cancel my order because it was taking over a month for those losers to process it! I ordered it on December 10, it was going to be a Christmas present for someone; however, it was still being processed on January....... So I canceled it and I had to pay 50 dollars to do it! 50 dollars for something I didn't even receive! Stay far away from these scum bags!!!

I ordered some shades. paid. got no confirmation or thank you email. a week goes by and the money returns to my account, still no emails or any communication at all. I get the shades somewhere else, then a week after that Go Optic charges my card a second time. then charges me a fee to cancel the second unauthorized order.

Horrible experience!!! Go elsewhere!!! Beware!!! I ordered two pairs of glasses. One of my glasses orders was cancelled after the fact because the glasses were out of stock. Why after the fact? Because their inventory is either not current or not connected to the website. I had an FSA and I had to spend the money now in order not to lose it. So when they returned the money they gave it away to the FSA provider, lost to me forever. Had I known that the item was out of stock I would have purchased something else. Instead my money is gone. Thanks. The glasses I did receive broke at the nose within one week of wearing. They are flimsy Chinese-made garbage rims that had I had the chance to inspect before hand I would have never considered. When they broke I was on vacation (my first vacation in years and a pricey one that I had to scrimp and save for) and I couldn't see 10 feet past my own nose. When I called and asked them what I should do they said to send them in and they would POSSIBLY repair them after inspection, as if I'm lying to them. I asked what to do in the meantime because I am unable to see. They said: "Uh, I don't know?" Yeah question mark inflection. Really helpful. I asked if I could still return them if I had them fixed just to get me through the duration of the vacation. No. They would not except them. They stated over and over again that I must return EVERYTHING in order to get the frames fixed. Everything? Like the box? The lens wipe? The packaging? You know what that is? It's a freaking loophole to get out of doing the right thing for the customer. After that they said they'd send me a link to let me know how to return them. Never came. So instead of doing any of the traveling or dining while I was out on vacation I got to buy new glasses from a reputable dealer and sit on my butt eating PB&J. Swell. Horrible company! Horrible product! Horrible customer service! If I could make my review so powerful that this company would go out of business I absolutely would! I freaking HATE Go-Optic.com! :flame: :rage:

I hope, for your sake, you are reading this BEFORE you order from Go Optic. In a word, they are simply criminal. I ordered Ray Ban sunglasses, the prescription so far off it was like not wearing glasses at all (they did NOT allow for "wrap compensation" according to my local optician), and the nose pad was bent at a 90 degree angle, impossible to bend back without breaking. Here's what Go Optic will do for you in this scenario: Absolutely nothing!! They stand RIGIDLY by their "No Refund Policy"...give you ZERO REFUND for the screwed up prescription, and charge a 15% restocking fee (really?! Going to RE-SELL these defective frames??) and, of course, you pay for return postage. In short, I got a $78.01 refund for glasses they charged $292.95, a LOSS of $214.94, plus postage. The negative reviews here are completely accurate, and you would be VERY unwise to RISK buying from this rip-off company. Scan the Internet for other negative reviews, you'll find them. What is unbelievable is that they remain in business and that the state agencies complained to apparently do nothing. Yes, I will write to the BBB and their state attorney general. By the way, you are wasting your time to speak with "management." They will quote the "No Refund" policy, period, end of story, and do nothing. That policy may be fine if I simply change my mind. When Go-Optic sends a completely screwed up pair of glasses, completely unwearable and unusable, completely a manufacturing and quality control problem, that is, or should be, an EXCEPTION to their "No Refund" policy. In short, you buy from them, you take a great risk of getting screwed and ending up here, posting your negative review, and OUT a BUNCH of money.