Go-OpticReviews of go-optic.com

Glasses, though well priced and a good brand, didn't fit, so per their return policy I returned them for a refund. They acknowledged receipt of the return, said they would credit my credit card. No credit appeared. About ten days later I called them to see what was holding up the refund, and they said "whoops, we thought you wanted an exchange. We will credit you now." I should not have needed to do that.

Poor return policies include a 15% restocking fee and a 50% fee or credit on returned lenses.

The site is very painful. Keeps making one start at the beginning when changes are made. Prompts to upload script and needs order number....but this is before youre provided an order number. Not user friendly. If I didnt already have a pair of these and love them...I wouldnt have bothered ordering

Reality is a total lack of Customer Service. They hind behind Voice Mail and do not return request for a call back. Their website, which is all this "shell company" really has, is difficult to process and navigate, especially when you have a legitimate return and trying to accomplish it inside of they strict policy. Buyer beware, I cannot recommend them!

order got cancelled, can't talk to a representative, site accepted an order that apparently wasn't available

They misleadingly claim to stock frames from several hard-to-find brands but actually don't -- and require 4 to 6 weeks to "backorder" frames from the manufacturer. This delay is never communicated to customers. You'll never find out unless you manually reach out a week later to check on your order. What's worse is that they then demand a 10% stocking fee on frames (which they don't actually have) and a 30% stocking fee on lenses (which they haven't even begun processing). EDIT 3/5: I had some time to cool off and think through my experience. My order was eventually shipped, and a little faster the estimate I had been given (still longer than originally represented). But I still think they misrepresent stock and shipping times for certain brands to siphon sales away from competitors, and that their cancellation policy is reasonable for orders that they cut lenses for, but for these backorders is plainly unreasonable and meant to cut down on cancellations. They need to identify backorder items on the product listing, not bury that information in the FAQs.

Frames were a good price but they make returns hard-- receipt page with return link disappeared before specs arrived, I had to request it 3x. Lots of small print about what is and isn't acceptable. Price for lenses was twice as much as usemyframe.com PS when the refund comes thru, it was $US22 LESS than I paid. Nice racket

Ordered glasses. Got the wrong ones. No mention of refund for shipping back their mistake. No mention if they ever made the glasses I ordered. First and last time ordering glasses on line. NOT worth the hassle.