Go-OpticReviews of go-optic.com

I ordered a pair of progressive bifocals. took awhile to get but not bad. When they arrived, I really did not like them, felt they were to big, (my fault) and I felt the bifocal was a little to high. Decided to take advantage of their 30 warranty and send them back for an exchange. Got my return number and proceeded to remove the glasses from my head and the right arm snapped in to. Now I have been wearing this frame for years with no problems and I don't think I was aggressive in removing them. So I called right away and was told that my account was noted and send them back. I sent them back, took forever, I called and a lady said that the came in and were inspected and they were found to have been man handled (my word) and the warranty was void, did they ever think, could it possible be a bad frame ?. So I asked that they not send them back and have someone call me on Monday to discuss. No one every called, they were shipped back to me. Someone could have called to make an offer to at least fix them, but no. About a week after receiving them I got an email offering to fix them at my cost. By this time I had ordered a part from someone else. I sent a email with my issues and have yet to here back. End of story.

Ok heres my timeline. Ordered frames on Jan 2nd, billing and shipping didn't match up ok so I fixed it by Jan 4th. Order started processing and billed on Jan 6th. By Jan 10th still processing so I decide to change the size of the frames. Jan 11th Order Cancelled due to "no stock" in that size, ok no problem. Website stated refund issued immediately and should be posted to my account within 3 business days ok great. Jan 13th still no refund, contacted customer service via email because I like everything in writing. Was told by rep to wait 1 to 5 business days, fine. Well it's Jan 23rd now and still no refund. Sent them another e-mail Jan 21st and no response. Sent them another e-mail directly from website today and will wait for response. By end of this week if I have not received my refund I will be contacting my credit card company to report them for fraud. This has been a terrible experience with Go-Optic if you want to risk it then it's up to you but by the looks of it, a lot of people are unhappy with their service.They are not accredited with BBB yet have a 1 star rating with BBB hhhmmm interesting. Their "low" prices are not worth this headache go elsewhere pay a little extra and actually get what you pay for with good service. UPDATE: Refund received. Paid in US so when I received the refund it wasn't actually the full amount since the US $ rate had changed. Anyway this was a terrible experience and I'm just glad it's over.

I ordered my no line bifocals from gooptics on Dec 8 and they were at my door on Dec 24 I am very pleased with my purchase and being the holiday season and only paying for regular shipping time I think they did a fantastic job! Love my glasses they are exactly what I had picked out at the Eye Doctors office and half the price, same brand and even added anti glare to the lenses, I will definitely buy from them again!

I ordered a pair of frames to replace my wife's broken frame. I paid for 1-3 day delivery but nowhere on their site did they say it would take 8 days for the manufacturer to ship the item to them. Once Go-Optics receives it THEN it's 1-3 business days from that. I called them and they were less than willing to help me. If this were my business I would have applied a courtesy discount or offered to pay for overnight delivery...something! But I got nothing. Just a "thanks for shopping with us and don't let the door hit you on your way out." I will not purchase from Go-Optic again.

If you have tones of time and patience, you may trust this company. I'm from Ukraine, and was charged on the 8 of Nov. After a month period since then, they told me that the parcel was lost by USPS shipment company (perhaps Go-Optic simply forgot to send it - the status of my order at USPS didn't change from "Pre-Shipment Info Sent to USPS, USPS Awaiting Item"). After all Go-Optic informed me that they have reordered my frame and will have a replacement order shipped out to me. Finally I got my order on the 24 of December)))

you have to pay all return and reshipping even go optic ship the defect item to you.

I have never dealt with a worse company! My glasses were supposedly in stock and had an expected delivery date of 1 week. I was notified AFTER the 1 week mark that they were back ordered and that I would not be charged until my item was shipped. That was a problem because I was already charged. I complained and got my refund, also assured that I wouldn't be charged again until my Item was shipped. Just about 3 weeks later I receive notification that UPS had my package and it was out to be shipped... so they charged me. I track the package and apparently UPS NEVER received the glasses, only notification that they would be coming. I called Go-Optic and spoke to different people, finally got through to the manager (Jeremiah) and told him the issue. THERE WAS LITERALLY NOTHING THEY WOULD DO FOR ME!! At this point it had been so long that I just wanted my money back and to never deal with this company again... they wouldn't give me my money. Jeremiah told me they didn't know when or if I would ever get it, but just in case I would receive it (even months later) they weren't gonna let me have their product for free. He offered to put in an order for a second pair to send to me because I would then most likely receive that one if the other never made it and I wouldn't be charged for it, but I called back a week later to find out the status but he NEVER put the order in. Jeremiah then told me that if by Nov 28th came around and I didn't have it, that they would give me a full refund. Strangely enough, I got the package on Nov 28th. This did me no good as it had been over 2 months and I had already purchased a new pair. As to not make this long story even longer, I will just say that they will not give me a full refund! they are charging me for the frames so I'm taking a $60 hit for something I will never use and received over 2 months late! This is the WORST COMPANY. They do not know what customer service is. They only care to get whatever money they can from you!

Do not buy from this company!!! Horrible customer service and my lenses were made wrong. NO refunds on the lenses and 15% restocking fee for frames. If you don't want to waste your money please do not buy from this company.