Tomas
After canceling subscription same day…
After canceling subscription same day as money gone from account they refuse refund me the money even i do not use their crap software, i bought software year ago and use it for couple days and did not cancel subscription, after a year auto renewal took money again ....thieves be catefull rubbish customer service AVOID !!!
Response from GnBotsJul 22, 2023
Hey Tomas, As you said in your email, you "forgot to cancel your subscription prior to the renewal date" and were charged accurately according to the PayPal billing agreement you chose when you signed up. As stated in the Terms of Service you agreed, you are responsible for managing your own subscription as you see fit. We are very transparent about our policies in that we do not process refunds once the payment has been processed. This is why its important that you take responsibility for your own subscription and cancel when needed as you would with any other subscription service. Had you used the easy "Cancel" button in My Account, or contacted us prior to the renewal date, you would not have been charged. I have confirmed your subscription is now cancelled, so you won't be charged again going forward. Your 1 Year License Key will remain active until it expires next year. Thanks and we appreciate your business for the last 2 years!




