GLS CanadaReviews of gls-canada.com

This is the worst service I have ever received! Their tracker indicated that they had delivered my package and provided two pictures of someone else's front door of "proof of delivery". After emailing and calling them to explain that I could see my parcel on the front step of my next door neighbour, they said they would go and retrieve it and bring it to my home. When I called again in a couple of days, they claimed they went there twice to retrieve it and no one was home. I know that this was not accurate as they left it on the neighbour's front step and this was a door that they never use. If they returned to the house, as they claimed, they would have seen the package still on the front step as I could see it from the road as I drove by. They lied again when they told the sellers that my package had already been delivered. I called every day for seven days and nothing happened. When my neighbour brought it to my house 11 days after it being left on their step, a GLS representative called me. I thought he was calling to apologize but he said they put great effort in delivering my package and took no ownership for their mistakes. He only said, "I am sorry you feel that we did nothing".

If I could give zero stars, I would. My experience with GLS Canada today was nothing short of dishonest. I was expecting a high-value package and explicitly stayed home all day to receive it. At the end of the day, my tracking suddenly updated to claim a delivery attempt was made and a 'notice card was left.' This is entirely fabricated. I was home, there was no knock, no doorbell, and no physical card was ever left at my door. The driver simply falsified the system scan from their truck to avoid making the stop. Because of this blatant lie, my shipment is now delayed right before a 4-day long holiday weekend. When you go to their website to try and manage the delivery or arrange a terminal pickup, the system is completely locked down—there are no digital options to redirect a package, only a useless 'Print' button on the tracking page. A courier company is only as good as the honesty of its drivers and the functionality of its tracking system. GLS Canada fails miserably on both fronts. I have opened a dispute with the merchant and filed a formal complaint. Do not trust them with anything valuable.

Thieves. Ordered two packages. The cheaper one was delivered and this was caught on my doorbell camera. They fraudulently signed saying it was me and never delivered the bigger package and claimed they did. They signed for both, however the second package has still never made it's way to my door. 13 days later the driver appears at my door to tell me that he dropped off both. I told him that's a lie and show him a video of him with only one package. He was silenced and left; claiming it was a mistake. Still don't have my package and I may take this even further because they are clearly theives. Frustrating experience.

Avis suivis dégueulasse, aucune communication ! Service nul !

In montreal, They said they attempted a delivery but never came and no paper no info at my door. They arent sure where my package is but tell me they will deliver tomorrow when I'm not there ? They accepted me to come pick up my package tomorrow and I feel like I will loose my time there too.

Delivery was attempted at 11:51 pm per their own sheet. Confirmed by cameras no tracking number no nothing and the lady argues on the phone that that wasn't the time. Worst customer service

If I could select zero stars I would. We ordered something online 3 weeks ago. The product made 2 “wrong turns” according to the tracking and now nobody has an answer on where the package is. They keep saying they will call back but they never do. This past week they have been trying to figure out how to get it from their terminal in Regina to our town in Flin Flon, MB. If you are not capable of delivering to northern communities don’t accept the package we have several other options for carriers here. This is the first and last time we will ever deal with GLS.

This company is terrible, the service is slow. i have my products stucked in the Toronto for 4 days now and they used the weather for excuse. weather in Toronto is clear and is 14C, Do not use any company that use this service