Winnipeg G.
Deficiencies in process, meets expectations for followup
The last status update online says "out for delivery" - and that was 4 days ago. I found out that GLS accepted shipment despite the delivery address being a post office box - my Canada Post flex delivery account, which I use to prevent packages left on my property being stolen - and then the Winnipeg branch refused to deliver it there (ALSO without notifying me, or updating the tracking information online) and may have sent it back. On the phone with the service advisor in Quebec, not only are they currently unable to locate the package, he relates that they don't currently have a way to communicate/show a status of a refused delivery or if something is sent back to the sender. At minimum, someone could have called me. UPDATE: The service advisor sent a message to local depot to look for the package - it was eventually found, and at that point someone did give me a call. I am also allowed to pick up the package at their depot, which is a plus for me - and I'm modified my rating accordingly. However, the deficiencies in the process are still concerning. Moreover, it's the 21st century - if I want my parcels delivered to a post office box or held at a depot - the courier companies that operate in this country should be doing that.