Murray P.
Their tracking is useless
Their tracking is useless. They update when it's picked up, but it seems shipments can spend many days in transit with no scans reported. Even the departure info doesn't give a location

At GLS Canada, we connect people and businesses across the country. From parcel and freight delivery to warehousing and logistics, we provide dependable shipping solutions that support growing businesses nationwide. You can count on GLS Canada to deliver with care and consistency..Chez GLS Canada, nous connectons les gens et les entreprises d’un bout à l’autre du pays. Que ce soit pour la livraison de colis ou de fret, l’entreposage ou les solutions logistiques, nous offrons des services fiables qui accompagnent la croissance des entreprises canadiennes. Avec GLS Canada, vos envois arrivent en toute sécurité et à temps.
GLS Canada (gls-canada.com) has 252 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Murray P.
Their tracking is useless. They update when it's picked up, but it seems shipments can spend many days in transit with no scans reported. Even the departure info doesn't give a location
Rebecca S.
I still have not received my products after being told by the shipping company that I would receive them by June 23rd. For the amount I spent you would have thought that my products would have been sent through Canada post. But you they were sent through a company (GLS) that hasn’t been able to deliver my products after SIX DAYS of it being in the same province as me, yet somehow it was able to get from Toronto to Calgary in FOUR HOURS. Yeah, explain that one. Calling their customer service is a nightmare, the automation prompts you, then when you hit the prompt it will tell you it is invalid. If you do manage to get through you are met with customer service reps who clearly don’t give a flying you know what.
Sendy P.
une étoile c'est même déjà de trop , le pire service que j'ai eu de ma vie , mon entreprise passe pour une mauvaise a cause de leurs service médiocre . Trois jours qu'il ne passe pas chercher un colis qu'il remet toujours au lendemain ou le livreur ne veux juste pas passer ! Trois jours qu'il on toujours des excuses de leurs mauvais service .En tout cas je ne recommande vraiment gls c'est dommage .
Response from GLS CanadaJun 23, 2026
Bonjour Sendy, Nous sommes désolés d'apprendre que votre expérience n'a pas été à la hauteur de vos attentes. Nous comprenons votre frustration concernant les délais répétés pour la cueillette de votre colis et les reports successifs. Afin que nous puissions examiner la situation plus en détail, nous vous invitons à nous transmettre vos coordonnées ainsi que le numéro de suivi. Nous vous remercions de porter cette situation à notre attention et souhaitons avoir l'occasion d'effectuer les vérifications nécessaires. GLS Canada
Francois B.
Je viens de recevoir mon colis de la pharmacie Familiprix,et malgrer qu'ils ont prix la peine d'y placé un scelant au nom de la pharmacie afin de demontré ci le colis a ete manipulé par des gens indiscret ou malhonnête,et bien c'est le cas des employés de GLS! Car les deux cotés de la boite ont ete déchiré pour etre certain de bien pouvoir ouvrire la boite en entier et verifié ci il aurait eu syelque chose d interessant a volé et l'aurait signalé comme livré!Mais comme ils ont vus que ce n'était qu'un pot de medicament sans importance.ild ont refermé la boite et mis un ruban trasparant pour fermer la boite et ont venu me livrer mon colis dans cet état ,sans gêne ni remort! Bravo!
Response from GLS CanadaJun 23, 2026
Bonjour Francois, Nous sommes désolés d'apprendre votre expérience et comprenons vos préoccupations concernant l'état dans lequel votre colis a été reçu. La sécurité et l'intégrité des envois sont des priorités pour GLS. Afin que nous puissions examiner cette situation plus en détail, nous vous invitons à nous transmettre votre numéro de suivi ainsi que des photos du colis et de son emballage, si possible. Nous vous remercions de nous avoir signalé cette situation et effectuerons les vérifications nécessaires une fois les informations reçues. GLS Canada
customer
Driver left parcel on doorstep which is 10 feet away from the sidewalk in the worst part of downtown Chilliwack OBVIOUSL:Y someone is going to steal it and I caught them had to chase them down to get my package. Maybe some driver intuition? LAME
Response from GLS CanadaJun 17, 2026
Hi, Thank you for taking the time to share your feedback. We are sorry to hear about your delivery experience. This is not the level of service GLS aims to provide. To allow us to review this further, could you please provide us with your tracking number at [email protected]? Sincerely, GLS Canada
Kim B.
We have been using GLS for 5 months. We send out packages a few times a week and they have been great! Their price is always the cheapest, they deliver on time and our customers have all been happy! Our pickup driver Havee is awesome! Always friendly and polite 😊
Response from GLS CanadaJun 23, 2026
Hello Kim, Thank you for taking the time to share your experience and for your kind words. We are delighted to hear that our services have met your expectations over the past few months and that your customers have been satisfied with their deliveries. Thank you for choosing GLS. We look forward to continuing to support your shipping needs. GLS Canada
Jocelyn
5/29 @ 12:00: Booked pickup from GLS through a third party shipping service. 5/29 @ 14:59: Courier scanned "Nothing to pickup" 6/1 @ 10:00: Courier apologized for the delay, told me it was scanned as nothing to pick up by their employee, and ensured me my package would be picked up shortly. 6/1 @15:45: Cancelled pickup and went with another service. You can't honestly expect people to trust their package will arrive when this is how you treat their pickup. I should have read reviews and saved myself some time, because this is ridiculous.
Response from GLS CanadaJun 17, 2026
Hi Jocelyn, Thank you for taking the time to share your feedback. We are sorry to hear about your pickup experience. This is not the level of service GLS aims to provide. To allow us to review this further, could you please provide us with your tracking number at [email protected]? Sincerely, GLS Canada
MeNotYou
Absoulte dog shit company, lost 1 package for 2 weeks, finally got it to me, 2nd package has been lost for 3 weeks now and now that I chewed them out, it's magically damaged... I REALLY HATE THEM.
Response from GLS CanadaJun 17, 2026
Hi, Thank you for taking the time to share your feedback. We are sorry to hear about your experience. This is not the level of service GLS aims to provide. To allow us to review this further, could you please provide us with your tracking number at [email protected]? Sincerely, GLS Canada