GLS CanadaReviews of gls-canada.com

Their site doesn't give me good info to trace a package.need to talk to an agent, waiting time is 13 minutes, been on hold and still on hold for 1h15 minutes. They picked up while writing this. 3 out of 4 boxes were delivered. The 4th box is at their service center for the past 2 months! Horrible. I'm logistics coordinator for my company and I will start the procedures to change courrier.

Essayer de joindre quelqu'un pour un retard de 3 semaines. A 3 reprises j'ai tenté de joindre quelqu'un pour savoir où était rendu mon colis. La mise en attente me dit 15 minutes d'attente..... fine je vais attendre ça fait 3 semaines que mon colis est supposé être arrivé. A 3 reprises on me dit en 15 et 18 minutes d'attentes et je me fais raccrocher après 1h53 d'attente. Déjà que je peux pas parler à quelqu'un...... en bon québécois ça met en tabarnak d'attendre 20x le temps dit au départ pour se faire raccrocher sans parler à personne. GLS désolé mais vous aurez jamais de références positives de ma part.

Delivery driver forged my signature!?! Expensive order requiring signature was shipped through GLS since Canana Post is on strike. I tracked it and parcel was to arrive on Friday. I live in a large building and I arrived as the driver was coming out of the communal, public lobby. He had just dropped off my parcel and had full intentions in leaving it in the lobby. Never asked for my ID or the required signature. Fair enough...I had my parcel. I checked my tracking but it was no longer found. Unfortunately my delivery had to be returned to the shipper and when I received my new tracking number, my old tracking came up. I went through it and was interested in what was in the signature box. The driver had signed my name!! I emailed GLS yesterday with my concern and I haven't heard back. I would never recommend this company.

Ordered 21 books from book outlet in canada. GLS lost them all. Had to get a refund from bookoutlet. Some of those were gifts. Thanks guys.... i think i will be avoiding bookoutlet from now on after this, and GLS, when possible.

We never received our parcel. I was promised they would look into it. We never heard from them again. Don’t use them. Deplorable business.

La pire compagnie de transport que j'ai vue. Pas fiable, ils laissent des notifications de l'heure estimée et à chaque demi-heure il la change, pour à la fin la remettre ou jour d'après et ça peut durer des jours et des jours

Had a package delivered by them today. I live in an apartment, but our buzzer system is broken. However, there is a note on the main door saying that it's broken and to call if the door is locked. The door was clearly propped open, the sign is obvious to see as it's at eye level and they still proceeded to leave the package on the front steps. My building is on the busiest street in my town, and the package could have been stolen so easily and probably would have been if my husband hadn't gotten home when he did.

Don't use GLS for business, important deliveries, or anything that you need delivered in a reasonable timeframe. My parcel has been "out for delivery" 2 days in a row. It was a "guaranteed next day delivery".