GLS CanadaReviews of gls-canada.com

I was to receive a package from Services Tool OEM in Blainville Quebec, GLS threw the package on my porch and left without a signature which was clearly stated on the package. I called GLS and a female supervisor said she would start a claim and 3 moths later have heard nothing. On October 15th, 2024 I left a message with Rick Barns ext. 3122 President of GLS. Yes you guess it, No reply from GLS and OEM does nothing and Mirka Canada does the same and the customer is out the money. If Rick Barns does not have the leadership qualities to understand customer service, the how can a driver understand English that a signature is part of doing the job. GLS is a prime example of the Dunning Kruger Effect to a Tee. I would put them 5 stars below Canada Post. Gutless dishonest inept instills, stay away.

We ship over 5000 parcels per year and never got any package lost in the last 5 years, using mostly Purolator, UPS, Canada Post and Canpar. Since Canada Post Strike, we started using GLS, because of low rates, but now absolutely regret it. They lost 3 of our packages in the last 3 weeks. They have parcels that doesn't move for more than 4 days because of High volume… I understand that they are overwhelmed with their shipping, but it's not normal to have some parcel that didn't move for 4 days. Also, every time we need to contact someone, we need to wait over the phone for more than 2 hours. That is terrible... When we get an answer, the person over the phone isn't helpful at all and say whatever she wants and doesn't really check the information she is saying... That is terrible. I waited 2 hours over the phone to ask if one of my customers could pick up at their nearest warehouse, because the package doesn't move, and she said there was no problem... We later found out by ourselves there was no pick up at this location!!!! I waited 2 hours over the phone, it's the minimum to at least check the information you said to the customer. Also, all our lost packages are expensive stuff that are now backordered... It just looks like they don't care. It's worth paying more to get good service!!!!! Don't use GLS for shipping! I am really mad!

I've only had two packages get sent through them and both haven't moved in over 4 days. Sitting on hold for over an hour to inquire. Small businesses please beware don't use this company. You will have nothing but frustrated and angry customers.

It should be a zero. I paid for expedited delivery and still haven't received my package nor will anyone get back to me regarding my inquiry. Do not use this company!

Waited for almost an hour to get customer service but I got sick of it and just hung up hopefully Walmart will sort this out since GLS is impossible to get a hold of.

These useless clowns are worse than Canada Post, package arrived at local warehouse 4 am Tuesday morning and my package still has not been delivered almost 60hrs later. 7 days after ordering going from Vancouver to Edmonton no way it should take this long .. It is now Christmas Eve and still has not been delivered package was picked up on the 6th

I ordered a case of wine, to be delivered in 2 boxes, each containing 6 bottles. On dec 8, I received 6 bottles. The next day, I arrived home and found a missed delivery slip. I called their 1-833# to reschedule. I was asked for the tracking #. The driver did not write the tracking # on the slip. I was told that without that number, they could not help me. How can I give the # if the driver didn't write it in the space provided? I was told missed deliveries are usually delivered the following day, so I stayed home all day, for nothing. Now 3 days since the first delivery, I called their customer service. I was on hold for 2 hours and 20 minutes. The call lasted only a few minutes as the woman just repeated that they needed the tracking #. They couldn't do anything with my name address, or phone #. Only a tracking # matters. So it looks like I paid for 12 bottles but only got 6, and have a nice day all because one of their lazy drivers couldn't so his job properly. Whoever is drinking my wine, I hope they choke on it. Look at the reviews here. 95% of reviewers rate them 1 star out of 5 stars. That should tell you something. I've never seen a lower rating

I can see my review would be same has everyone els , a very frustrating experience and company , I called on hold for an hour then got cut off each time I got transferred over, this has been going on for 2 days now unfortunately my order was placed with them so out of my control , Hope no one uses this company and they get shut down so many bad reviews and they not doing nothing to improve their service