GLS CanadaReviews of gls-canada.com

I would give a zero if I could. They Have lost my package, 30 minutes from my home. It took less time for the package to get from Japan to the US to Canada then it did for them to lose my package that is apparently "sitting at their warehouse". Not only do they know zero information about their own company and it's processes but the customer service rep today literally told me "we hire temporary drivers over the holidays, we haven't seen your package in a week, so the logic is the temporary driver has your package and we unfortunately don't have any contact information for the temporary drivers" so I confirmed and she said yes, they give peoples packages out to people without even having a name or phone number for them in their system. 3 days ago, a different customer service rep told me they had my physical package and would be delivered by Monday (yesterday) and so when I called (today) Tuesday to just switch to pick-up, I was informed they haven't seen my package since Jan 31? So what is it? How GLS has continued to be a legal business, not sure but they most definitely are either scamming people or all the employees that work in this company world wide are sharing a singular braincell.

I tried to return an item to Amazon via gls and it's been hanging out at their Brampton terminal for 23 days. When I enquired they said it was because of volume. When I said that's a lie they said they need to schedule an appointment with Amazon and it could take MONTHS. No other courier has this problem. Now I want my package returned to me and they days it will take days more just to get it out of their facility and on the road. This isn't the first horrific experience I've had with gls but it's by far the worst. Zero stars. Minus stars in fact.

Have had package for almost a month. Return to shipping depot numerous times Now twice in a row say they can't find my address. Every other courier has no issue. Sent emails with instructions, pictures, Google maps is a little off , no response . Tried to call 3x on endles hold foe 2 hrs. No response to emails. So.... I'm thinking they lost parcel. Who knows. Won't get here for occasion it was needed for anyways, sadly I will just have to ask vendor for a refund.

Package still missing, If I could give them a 0 I would. They are the WORST shipper on the PLANET

Package very late, no help from customer service. Tracking information consistently says that it has left the warehouse, only to say it has returned to the warehouse a few hours later. It has been over a week of this same message every day

They have had our small package now for 22 days. The tracking system is down. DO NOT USE THIS SERVICE. You will be so sorry. This is the second time I have had to dealt with this company. Never again

Ordered a part from Quebec for a snowblower. It was a metal rod. After waiting a month the package was finally delivered with out the item in it. Two holes in the package. Multiple phone calls trying to get it delivered. It sat in Winnipeg Mb for approx 3 weeks. Poor customer service throughout my experience. Tried ordering a new part but it is no longer available. Between GLS, Rosenau Transport and Pro Wide Parcel service someone messed up the package. I personally wouldn't use any of them to transport anything. Canada Post is bad but these guys make them look stellar! Over a month to get a empty, damaged package delivered to Manitoba.

Does Edmonton GLS use blind donkeys for delivery, My package wondered around the city for nearly a week. Then it was miraculously delivered with a signature, not sure where, sure never made it to me.