GLS CanadaReviews of gls-canada.com

Who is running this business? What is wrong with you people? I have never seen so many fumbled deliveries in my life. Over a year ago, they "LOST" my eyeglasses. Now this year the company that I ordered from, to my horror uses GLS for their deliveries. I finally received 1 pkg (after 3 weeks) but 2 other pkgs are either "lost" or they refuse to work with us to have them delivered. HORRIBLE service - I would never recommend this company. UPDATE one pkg just delivered… the other is still LOST 😡

Booked a business to business parcel service between Dartmouth, NS and London, ON on 14/01/2025 with an expected pick up on 15/01/2025. Everything looked good at my end but received a call to say they needed receiver information? Finally got through the long hold and gave them what they needed even though it was on computer generated label; assured parcel would be picked up on 15/01/2025. Not collected on 16th - rang again and assured during the 3rd call around 3 PM, 17/01/2025 it was booked for pick up before 5 PM. The parcel is still sitting at my store and no one answered the phone between 6:50 PM - AST - and 7:05 PM AST to tell my why. The pickup has been cancelled and the service handed over to a more reliable company. I have now stripped them from the roster of regional and national services we use.

Worst service I’ve ever seen!!! Only 1 attend to deliver, left a note saying to call to make delivery arrangements and no one picks up the phone. Been waiting for over an hour and really need this package.

The worst ever. I dont even know what to do. A 200$ package LOST somewhere! Im trying to call them.. its been more than 1h of waiting on the phone.. and nobody is answering my emails... the package was suppose to be here at 10h am this morning. But nobody was at the door... nobody knocked... but in the web site where you can track your package, it's weirdly signed by a dude name Slvain (written like that) at 5h am in a parking lot.... like... what's is happening ?

GLS tracking services is the worst ever tracking service i had experience.It’s like they just threw a SH*T in our porch. My parcel was super wet they didn’t even care if it will get stolen or not.

Absolutely horrible company. Tracking has not been updated in over a week, and their customer service is 0 help. They tell me it is a weather delay... in my own city. We have had 0 weather events since they've had my package. I would literally give 0 stars if I could. Company is now refusing to refund my money since the tracking still says "in transit." I am now out hundreds of dollars because of this crap shipping company.

They delivered my package to a completely different address, different town, which they admitted. Keep promising to get back to me, and don't. I usually give up after sitting on hold for 40 minutes. The vendor will only send me a replacement after they file a claim with GLS and I will have to wait for up to 6-8 weeks. Before I buy anything online from anyone I will first ensure they don't use GLS

If I could put zero Star I would. Pallet was shipped by DHL from India in early December. GLS received the pallet in Quebec on December 23rd but they failed to deliver it. Call multiple time to follow up and always had to wait 30+ minutes to speak to someone despite the greeting message that says the waiting time is less then 3 minutes. On January 6th they told me they could not locate my 114kg pallet but that they would call me back during the day to follow-up. It’s now January 8th and I have been waiting for 50+ minutes to speak to an agent. The impact on my business of their disastrous service will be extremely negative.