We're creating the new essentials: easy-to-use skincare and makeup that form the backbone to your unique beauty routine. Exclusively at Glossier.com
Glossier (glossier.com) has 362 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Anni Rafn S.
Jeg købte mine varer den 24/11-23 og har her den 18/12 endnu ikke modtaget dem selvom de tilsyneladende er afsendt den 27/11. Det er utilfredstillende og jeg er bekymret for at stå uden julegaver til min datter.
Louise
Bestilte en varer d.2/12 og har endnu ikke modtaget min pakke. Har nu to dage i træk fået besked om levering, som aldrig er sket! Har haft et familiemedlem hjemme begge dage, da de beder om underskrift ved levering. Jeg er på ingen måde tilfreds med levering eller kommunikation. På ingen måde godt nok!
Hilary S.
registered and was sent discount code but it doesn't work.Not going to bother ordering anything from them now, hopeless waste of time
Martina M.
Can't recommend Glossier enough from their products to their customer service ! Wish I can give them 10 stars ! Heather , Jamie and and Christine . All 3 of them where in communication with me . Christine was kind of enough to sort my query immediately and I couldn't be happier with the response . If only all companies and their service where this amazing ! Not only have I been wanting to order for the longest , which they now offer delivery to europe but to have my first time shopping from there be so fantastic and their service is top notch ! Glossier and Glossier team ... I thank you so much for your service
Fred S.
I ordered a gift package online as a holiday gift for my daughter. I got an email that evening saying it had shipped. That was a lie. Weeks have gone by and the package was never received by her. When I checked the tracking information, it said that USPS never received the package. I sent two email to Glossier's customer support department and despite their auto-response saying I would hear in 3-4 business days I never heard anything. I have tried to call but their phone lines all have the same message claiming they have "no telephone service available" and you have to email. I will never order anything from this company again. I am now left with having to dispute the charge on my credit card and find another gift.
Lea
Order took forever to leave the US (despite claims of express 5-6 days shipping), and now DHL wants me to pay import duties despite Glossier claiming on their website that duties and taxes are included in their prices (at least for my country). I would advise not to order from them if you're located outside the US. Customer service has yet to answer any of my emails. Truly disappointing.
Caroline W.
Such a wretched company; no wonder it's failing. Rude, unhelpful customer service. Part of my order—a cute, complimentary pouch—was omitted and although they said it was their fault, they refused to send it. Gave me a $5 coupon off another order (as if that's going to happen!). Also, the slowest shipping—2 weeks to receive.
Nicky D.
I always have a great experience ordering from Glossier. Their Future Dew is one of my favorite products, as is their Jelly Cleanser (love the consistency of it). Who could resist the pink Glossier pouch, either? Love taking them with me on trips as a bit of a DIY organizer.
