Stephen S.
I ordered 2 items
I ordered 2 items, a led mask and a "mystery box" which contained a red light therapy wrap. I never received the mask but did receive the wrap. After waiting for 2 weeks, I left a phone message but never received a call back. I sent them an email canceling the order for the mask because I became frustrated with the lack of response from them.. I did receive a credit for the led mask on my credit card. At that point, I opened the "mystery box" which contained the wrap. The only problem with the wrap is that the AC/DC adapter did not work.After a long phone wait, I reached a Glokore representative and requested a replacement for the useless adapter. I was informed that a credit back had been issued for the wrap, no matter how many times I tried to explain that the credit back was for the mask . I gave her dates and cost and she kept telling me that the credit had already been issued. She couldn't separate the cost of the mask and the wrap. Very frustrating. She also told me that they do not replace defective parts. What? You send a customer a part that doesn't work and you refuse to repair or replace it? At that point, I was done with Glokore.
Response from GlokoreApr 27, 2026
Hi Stephen, we’re very sorry to hear about your experience and understand how frustrating this situation must have been, especially with the confusion around the refund and the issue with the adapter. Please know that we are currently reviewing your transaction details, including the separate items in your order, the refund that was issued, and the concerns you raised about the defective adapter. Our goal is to clearly identify what happened and ensure that each item is accounted for correctly. We also take your feedback about communication and support seriously. The experience you described does not reflect the level of service we aim to provide, and we are addressing this internally as part of our review. We would appreciate the opportunity to make this right. If you’re open to it, please respond with your order and contact details so we can follow up directly with a clear resolution regarding the adapter and any remaining concerns.