Francisca H.
Bad packaging and unclear site!
I've had this subscription in the past maybe around 2016 and it was great! Amazing quality items all packaged and shipped well and website was clear, but not anymore! When I initially signed up the explanation was that I would be receiving a monthly curated box or I could choose to select my items, okay I've seen this before. But when I go through they process there is no clear way of seeing your monthly box and once I dug around found I would have to select my items either way and be "paying" for the box each time with Maven points, once I run out of points or add more items I would need to pay for the rest personally. The points are provided every month for me to use that equil one box with 3 items but this is not explained anywhere! Could have easily paid for a box out of my own pocket or added items with out understanding thier system. I was also given a Curated box as a gift for signing up and was very excited about the items, 2 glasses, a ceramic bowl and a wooden napkin holder called the Bash Box. The box came very poorly packaged with all 3 fragile items broken and although I've reached out to their customer service twice requesting help, I've gotten no response. All in all I wouldn't recommend this subscription, there are just too many better choices out there!
Response from GlobeInFeb 21, 2024
Hi Francisca, we're very sorry for the confusion and inconvenience. After many requests from our customers we changed our membership back in 2021 from pre-curated boxes to the ability to build your own custom box with our Box Builder feature! When you sign up for a Premium Membership, you will receive enough Maven Points to build your box for the month. Each custom box includes 3 items and is valued over $100 for as little as $45! Customers have the option to add additional items to their box, but this is not mandatory. You can choose just your 3 items and not have to pay any extra. You can read more about Box Builder here: https://shop.globein.com/pages/box-builder I'm very sorry to hear about your damaged Bash Box! Unfortunately, we're not seeing that your email came through. We will have our Customer Service Team reach out to you regarding this and get you a replacement box! Again, we're very sorry for this trouble and hope that you love Box Builder and all it has to offer!