GLOBAL EYEGLASSESReviews of globaleyeglasses.com

The glasses I received were just what I wanted,great vision and good looks. Delivery time was good, too. Altogether I'm extremely satisfied, and ordered a similar pair for my wife....keep up the good work, guys and gals !

It took a month to get an order from here, that is not acceptable. "Customer service" never responds, so what is the point of having the ticketing system?? I had to live 3 replies for someone thought to respond to me. The time frame I had to wait makes me what to shop elsewhere in the future. The product is fine but the other cons outweigh that.

My order took a month to get to me, In todays shipping and what not I was highly unimpressed with this company and their service.

I purchased 2 pair of prescription sunglasses through Global Eyeglasses. I generally use another online company that is much less expensive for my eyeglass needs; however, Global Eyeglasses was one of the few that sold my strength of prescription in sunglasses, most do not go as high as my strength. I did shop around with a few other companies that did offer them in my strength, and I found that Global Eyeglasses had the best pricing and selection for what I wanted. I placed my order on 6/12/12. I received email verification that my order was received. On 6/18/12 I received a notice that my glasses had been shipped via USPS and could be expected within 7-10 business days. I was provided a tracking number for my order. I checked on the USPS site several times over the next two weeks and they never had tracking information, just a notice that they had been told that my package was ready for delivery. On the 10th business day I emailed the sales email (July 2nd before the holiday). I received an email of a credit memo on July 4th noting that my original sale of $60.35 had been credited and was now reduced by $15.08. There was no explanation as to why I received this credit. I assumed that perhaps that one of the glasses may have been unavailable, and when I received no further communication I emailed again on 7/5/12 to the "CEO" email that had been provided as part of the customer service survey. On 7/6/12 I received an email response to my 7/2/12 email. It provided no explanation as to why my order was late, or what the credit memo was about, but stated that my order had just been shipped and I could now track my package. I received both sunglasses on 7/9/12. They came with hard cases that are small enough to put in the small sunglass compartment of my car, as well as a second set of nose guards. One of the pairs is very well done and looks good, the second has a bubble or crack or something on the lense itself and a wierd white powder on the edge of the other lense. At this point with the lack of communication I’m not sure if it’s worth it to try and return it but I’ll see how it goes. On 7/10/12 I attempted to use teh website to return the product with no luck. It gave me several error messages when I tried to go through the process so I called in. They did answer promptly and I spoke to Jessica. Jessica asked the reason for my return. I explained that the glasses were defective and she stated that she would process the request and I would be emailed my RMA. On 7/11/12 despite their "100% satisfaction guarantee" they asked me for pictures of the damage to the glasses. So now I have to prove my dissatisfaction in order to get a return? I'm surprised they are rated #1 in anything as their website alludes, with the poor customer service and product. I'm still waiting to get my RMA.

Good price and good quality

I purchased prescription sunglasses and am thrilled with them! The fit is great and they got the prescription right the first time. I will definitely buy from them again

I love the selection, and the price is always awesome. I have about three pairs from them now and every pair I love!

We are generally pleased with the glasses we ordered for our son, but we received a different color than we ordered and the arms are slightly bent. It took so long for the glasses to arrive (we live in Canada) that it's not worth sending them back to correct the color and bent arms, since my son doesn't have a spare pair.