Rena L.
Unacceptable
I ordered glasses on sept 26, the order was listed as complete with a tracking number on oct 2, however when you click the tracking number it says that no information is available and USPS just basically states that they were notified to expect the package but does not confirm whether or not they received the package. Today is oct 11 and I still have not relieved my package though I was charged for it. I have called the company twice and they cannot confirm whether the package actually shipped. Or why there is no tracking update for it. And if it didnt ship, they still cant tell me why. They Promised a response back within 24hrs- never happened. So at this point though I do need the package, I just want a full refund.



