Global PranaReviews of global.prana.com

Their customer support is responsive but they can’t tell me if they use low impact dyes in their jeans. They say their Blue Sign jeans do but they don’t have any info on their other jeans. The label on the jeans say we should ask questions about what’s in our clothes like we do with ingredients for food. Apparently they don’t follow their own advice. Also they’re supposed to be certified organic but there are no certifications on the label. I wouldn’t have paid so much if I’d known they weren’t made with good materials and I can’t return them because my husband has been wearing them thinking they didn’t have harmful dyes in them.

They use DHL which is absolute trash, don't plan on your stuff getting to you if you have any deadlines. Takes more than a week to get something from Oregon to Washington.

Super slow delivery. If you plan to purchase and you live in Canada don’t! Nightmare. Took about a month. The logistics of their company is poor. And the customer service don’t seem too unapologetic. Tracking the parcel was awful.

Ordering directly from Prana sucks. They are super slow to ship anything and they don't care if you say something about it. Very poor customer service attitude. It would probably be better to order through REI or something or maybe even avoid their products because if you do have any issues they really don't care to help you.

If you order online keep in mind return shipping is pretty high...

1 star as 0 isn't available. I have had a few pairs of prana trouser spanning a good few years and loved the quality and fit of them until recently purchasing a new pair of the same trousers i already own to find the material quality has gone way down and apparently now sizing is a hit and miss on whether you get what you order or not! i am based in the U.K and getting prana clothing is restricted often i find the things i want are not available so i ordered through borderfree. i have now received a pair of trousers (meant to be identical to ones i own) 33"/30" and when i put them on i could not believe how big they were. after measusing them they are 35.5" in the waist so 2.5 inches bigger than they are meant to be. guess what they don't fit! and to return them they want me to pay £20 in return shipping, now if i had ordered a pair of 33" waist trousers and they were 33" and didn't fit i would accept i either keep them or pay to return shipping but they have refused to refund my purchase and said sizing inconsistencies can happen and we are sorry for your frustration with this absolutely ridiculous. I then asked for them to provide me with contact information for borderfree their shipping partner but guess what seems they don't actually existing for me to raise a complaint with them after receiving an effectively faulty product XX EDIT XX they have now agreed to provide a full refund for this item although it took a lot of emails and complaining about it

Awful company, awful customer service, awful people

My prana order has been bouncing around the country and there seems no indication it will get top me. When I tried contacting Prana customer service I heard the worst recorded message "All representatives are in a meeting right now". So I emailed them informing them I need to cancel the order as there is no reason to believe it will get to me. I then received an automated email telling me "We are unable to cancel or change orders after they are submitted.". So am I being told I can't get my money back? ... I guess I have to contact the authorities. Do NOT order from this company.