Global PranaReviews of global.prana.com

Love their clothing quality and fit. I never had any trouble purchasing online or in-store. Sizing has always matched sizing charts. Their clothing is very comfortable. Surprised to see such a low score here for one of my favorite brands so I thought I'd add my two cents.

I must preface this by saying we are in the middle of a pandemic and USPS crisis; nonetheless, customer service and communication shouldn’t be affected. I placed an order than was shipped to me via USPS without a street address. I emailed Prana and asked that they resend using my correct street address. They cancelled the order and issued a refund deducting the shipping charge. So I got no clothes and had to pay $8 for the opportunity. This is not my first poor experience with Prana customer service, but it will be my last. Some businesses deserve to go under.

If you think you may make a return on an order, beware. I returned a couple items late May and have not received my refund. You are not able to speak to a person and they request you to email them. I emailed them 3 times with nothing more than an automated email saying they will get back to me in a few days. This went on for a few weeks. My situation was cut and dry, my tracking shows they received it but no response from them. They shouldn’t process orders if they are not able to provide customer service. I’ve placed a lot of orders from them but never again.

I received $500 gift cards which were weirdly separated in 2 gift cards of $200, one of $75.00 and one of $25.00. I could not place more than one gift card at a time for a transaction and when I contacted Prana about it, they only answered generic emails. After 4 emails, I decided to go ahead and lose $ with each transaction. I spent $18.00 on the $25.00 GC and lost the rest, spent $221.00 and had to pay $21.00 with my CC, etc... The last transaction was for the $75 GC and it came up to a total of $75.21 that I ran my CC for. Prana is refusing to process my CC for the $0.21. I guess it is not enough? I feel robbed. This should not be legal. I have sent them more emails and I am waiting to hear from them.

UPDATE: After writing this review, the return and refund process moved along quickly. I don't know what the hold up was, but I am satisfied now. Changed from 1 star to 4 stars. . ORIGINAL REVIEW: Make sure you want to keep your order. It has been over 3 weeks since I returned some shirts to Prana via their process. I have no communication from them. I sent an email to them with only "rote" responses stating they will respond to me email sometime. I called them and they state they are closed despite the fact I called during normal business hours. I am trying to wrap my mind around the fact that I will be out $181.00 now. I have never had such a total lack of response from other businesses. I know that all this is happening during the covid-19 pandemic. But, if they can take my money and ship items out in reasonable time frames, they can certainly communicate with me about my return and refund me my money.

I recently bought a pair of Prana, Hele Mai pants. Although they were a fairly expensive pair of pants the material they are made of is very thin and I was immediately worried about how they would hold up. Because they are comfortable I decided to keep them, but within a couple days I noticed they were pulling at the seams near the pockets. Already there are two holes wearing at the sides of the pockets on each side, before I've even washed them. Based on this I'm pretty disappointed in the quality of their clothing, I would hope to be able to keep an $80.00 pair of pants for at least a few years. It also makes me question their supposed dedication to sustainability, if the construction is this lacking.

I've used these on 2 weekend hikes along the Appalachian Trail (about 70 miles) and I love them. they stay surprisingly clean while you are on the trail and are very comfortable. I have only used them in cold weather, but i'm sure they would be fine in warmer as well.