Global PranaReviews of global.prana.com

I made two separate orders on the same day, and one package came in with no issue. After a few days I was wondering where the second package was. I check the tracking number and it was still in stage one, "Created Label" and that label was created December 13, it is now December 22, with my package nowhere to be found. They sent me an email showing a screenshot on their end saying that it would show up at the end of the day December 21st. I said okay great, waited for the end of the day, nothing there. I sent an email to alert them that I have not received the order, no response. I called, and was put on hold for 30 minutes, to ultimately tell me if I overnight ship it won't make it before Christmas, and the best they can do is reorder or with a refund. Not sure how true it is in regards of the overnight statement. Initially I asked for an overnight on the 21st and they said they could not do that, best they can do is refund. I get a sense that they just did not want to pay for the overnight shipping.

Their customer support is responsive but they can’t tell me if they use low impact dyes in their jeans. They say their Blue Sign jeans do but they don’t have any info on their other jeans. The label on the jeans say we should ask questions about what’s in our clothes like we do with ingredients for food. Apparently they don’t follow their own advice. Also they’re supposed to be certified organic but there are no certifications on the label. I wouldn’t have paid so much if I’d known they weren’t made with good materials and I can’t return them because my husband has been wearing them thinking they didn’t have harmful dyes in them.

Ordering directly from Prana sucks. They are super slow to ship anything and they don't care if you say something about it. Very poor customer service attitude. It would probably be better to order through REI or something or maybe even avoid their products because if you do have any issues they really don't care to help you.