Guest
UPDATED
UPDATE: After writing this review, the return and refund process moved along quickly. I don't know what the hold up was, but I am satisfied now. Changed from 1 star to 4 stars. . ORIGINAL REVIEW: Make sure you want to keep your order. It has been over 3 weeks since I returned some shirts to Prana via their process. I have no communication from them. I sent an email to them with only "rote" responses stating they will respond to me email sometime. I called them and they state they are closed despite the fact I called during normal business hours. I am trying to wrap my mind around the fact that I will be out $181.00 now. I have never had such a total lack of response from other businesses. I know that all this is happening during the covid-19 pandemic. But, if they can take my money and ship items out in reasonable time frames, they can certainly communicate with me about my return and refund me my money.