Global PranaReviews of global.prana.com

I bought a pair of Prana pants and the stretch fabric is pulling, pilling and does not look good. I called customer service and because I didn’t buy from Parma directly but from a high end outdoor shop who sells Their merchandise they won’t warranty it and won’t replace the defective product. I’ll never buy from them again. Patagonia would replace this product , no questions asked.

As noted by a previous reviewer, I've been a Prana customer for years—but this may be about to end, based on my recent interactions with customer service. I placed an order that was then delayed by Prana, so I contacted them to request that either I receive a guaranteed delivery date or that the order be cancelled (I'm going to be out of town for a month after a certain date and won't be able to intercept a late package). Replies by email are boilerplate babble saying that the order "is processing" and "should ship," and that I can't cancel at this point because it's "processing." I tried calling at one point and was on hold for a half hour before giving up—and no, call volume isn't "unusually high"; it simply means that Prana is too cheap to staff up as needed. I finally talked with someone today and same boilerplate corporate: "in processing" and "should ship" (vague) with no solution for how to deal with something that would arrive when I wasn't here. Meanwhile, Prana has already processed the charge through my bank. This is ridiculous: other companies can handle an issue like this and do so all the time. Still not sure how this will resolve, but at this point I'm unlikely to buy from this company again.

Love the concept of prAna and have bought their clothing for years, but after submitting multiple requests to stop receiving their mailings and catalogs, I still continue to receive them. Just received an artsy catalog today. Hard to support a company as being environmentally friendly when they continue to send junk mail.

I ordered a jacket based on style, and it was beautifully made but too short for me. I returned the jacket and explained why, and got an immediate reply saying when they received the return my refund would be processed. Good to their word, the money was credited back to my card in less than two weeks. I call this excellent customer service.

Their Customer Service team has not responded once in two months! I was sent an incomplete order and have no way to contact them beyond their email, so I'm stuck. Every few weeks I send a new email and still nothing, I don't even understand how that's possible if anyone is working at all.

Same as other reviews. Have tried multiple times to get in touch with customer service. Crickets. Love their clothes but probably won’t be buying from them again.

Sent multiple emails for package that shows as received but was missing and I never received the products. No response whatsoever. Every email I sent was also tagged with the original customer support ticket # to help them but no, I guess this company would rather ignore their customers. I bought from them because REI carries their products so I trusted, and boy do I fully regret. I still don't know if I'll ever be shipped a replacement or a refund. What a terrible company and customer service. Don't buy from them.

It's very disconcerting to pay so much for clothing and then experience complete lack of customer service. Why do they have a phone number when the message always says, "Phones are offline"? I emailed them about my package going to the wrong address, and I never heard a word back from anyone. Very rude! Buh-BYE Prana.