Global PranaReviews of global.prana.com

Size was way off, so I followed the instructions for returning it. I didn't get all my money back. They kept $8...

This company is a bunch of theifs. You buy the overpriced cloths with your cash but they do not return it to yo. They force you to buy there garbage again

similar to others, I placed an online order and the apple pay feature after bugging out twice, finally went through on their site, only for me to realize it auto populated my old address. No big deal right? Wrong. Despite sending an email to their support team within 5 minutes of placing the order, I was told the next morning that "they have a very small window to make changes to deliveries, and unfortunately I am past that window". How tiny is your window if it's within 5 minutes?? I tried calling to see if I could explain the situation better over the phone and despite the rep confirming it had not yet left their warehouse, he echoed the same song that it was "past the window to make changes". His very helpful advice? "Maybe someone who lives there could get it for you?". But he did assure me that if the package was not returned, I would not get a refund and there was "nothing he could do". How maddening.

After reading all of these reviews, one would think someone would shut them down. Thank you all. I also had a deduction of $8 after a month of aggravation…..it has been 2 weeks since return was registered. It has not reached the destination. There better be a credit soon😡 In 45 years, the absolute worst business ever!

Do not trust prAna, they send your order to the wrong address and then suggest that you make a new order, and pay for it - again!

I bought a jacket from this site a few weeks ago and it was never delivered. I've been trying to contact their customer service, without any luck. Be aware of this scam.

Hoping to make an in-store purchase. Had trousers to try on. Requested use of the rest room first and was refused. To me this is not only common courtesy but also a basic human right for a customer.

Bought a 200USD jacket. After a month of use, it was already in bad condition. The padding was coming out even though I didn't use it in extreme conditions. Customer service was not helpful since I am not a US resident, the warranty wasn't applicable to me (even though the coat was bought in the US). I absolutely do not recommend