Tony A.
First time user of glasses.com
First time user of glasses.com, the selection process was pretty straightforward, choose your frames (check size!), enter prescription and options, (I had transitions and progressive lenses) then enter insurance for an instant "rebate" (I ended up paying $30 out of pocket). I made a mistake so I called customer service to change it. They are chatbots, UNLESS you hit the "not calling from mobile" option and then I got the most helpful customer service person ever, (Ariel?) she cancelled the order and insurance claim then told me to reorder. Not a problem. The glasses arrived almost a week early, they fit perfectly, not only were the lenses good, they put a QA note in to tell me the exact readings, (there's a tolerance on the prescription settings). First impressions count, will absolutely use them again. Well done!!



