Glasses.comReviews of glasses.com

Easy to look and try on glasses and easy to use my insurance. Shipment was fast. I will use Glasses.com again.

Everything worked.

Ordering glasses was easy. Got it hem and love them!

Had a bit of trouble with the website both times I ordered glasses, thus the four stars. However, my overall experience was very positive. The selection of glasses is pretty good, and the prices are much more reasonable than my eye doctor's office. I always have a hard time finding the right pair of glasses to fit my face, so the ability to try on glasses virtually is a major plus! I did have a problem with my first order - my doc's office gave me the wrong script for my distance glasses. I called customer service and got the nicest, most professional CSR, who told me they would replace them for free. Delivery time was fairly quick - I believe under 10 days for the first order and replacement order. I would highly recommend glasses.com. Good luck finding your perfect pair!

awesome experience with online order - customization, prescription, lots of very helpful info shared

This was a great way to use my insurance benefits. Combining those with a great sale I was able to afford the transition lenses I wanted. I also received my glasses more quickly than I expected. The prescription is spot on and I couldn't be happier. The website is easy to use adding in insurance to see what you're paying right upfront. Great way to get glasses from the comfort of your own home. Highly recommend.

Great Price on Rx Sunglasses using my Insurance and easy to fill out Rx form. Delivery Service was extremely fast!

I have reached out six times to customer service and when I asked my question and they have hung up 5 times. One woman was very kind but just told me to wait. My dilemma: I ordered their glasses with a prescription. I paid for prescription lenses and frames. My insurance company was then billed and I received only the frames and not the lenses. This is after having specifically asked customer service questions right after purchase. I had contacted three before delivery and was hung up on twice and then finally told you’ll just have to wait, if you don’t like them return them. I then received the frames with no prescription lenses and contacted three more times to be hung up once twice once again (they would start the chat, take my information, say I wasn’t responding and hang up…as I was responding) then I was told I could get a refund but that it wasn’t in their system yet and I’ll need to wait for up to two days for a return slip to be emailed. There needs to be better customer service and order fulfillment. I received an email stating someone would reach out to verify all the specifications of my glasses and prescription to be sure before shipment and never did receive that call. I’m very disappointed as the frames are very nice but the fact they charged my insurance and didn’t reach out to me as their order placement email stated and then proceeded to hang up on my almost a half dozen times has left me not wanting to give them business. I really couldn’t recommend them to anyone as this customer service and order placement needs major changes. Even just being kind goes a long way.