Glasses.comReviews of glasses.com

Unilaterally, Glasses.com made changes to the lenses without discussing it with me. Prisms were added that I struggled with. They made me feel like I had motion sickness. The magnification adjustment to the right eye was wrong. I asked for the glasses to be remade consistent with the prescription and they work great.

My experience with Glasses.com was extremely disappointing. I placed an order on June 5 and was repeatedly given estimated delivery dates that kept getting pushed back. Every time I checked the status, the delivery date was postponed again without any explanation. I even contacted customer service and was told my order would be ready soon. After waiting more than two weeks, I finally learned that the frame I ordered was actually out of stock. No one proactively contacted me to explain the delay, and customer service never mentioned the out-of-stock issue during my earlier inquiries. What makes this even more frustrating is that the frame remained available for purchase on the website while my order was delayed. Had I been informed sooner, I could have selected a different frame or purchased my glasses elsewhere instead of wasting weeks waiting. In the end, my order had to be canceled. The lack of communication, inaccurate delivery estimates, and poor inventory management made this a very frustrating experience. I expected much better service and transparency from a company selling prescription eyewear. I would not recommend Glasses.com based on my experience.

I returned some prescription glasses I ordered because when I tried them on the prescription/vision was off. I was notified when the company received the return which was over two weeks ago. The money has yet to be refunded back to me and I reached out last week and they told me to wait another week. I reached out again yesterday and they said to wait until the end of the day and I did and still no refund. I reached back out today and they said that it didn’t automatically refund like it should have and they will have to manually do it. However I have to wait up to 4 business days for them to reach out to me and then another 3-10 business days for the refund to process. It shouldn’t take a month for you to get your refund when the product is sitting in their hands the entire time.

My prescription was saved to my profile, I ordered reading glasses but it did not incorporate the Add to the lens for these glasses and so now I have glasses that are the wrong prescription for my needs. I want to return them but it said it would take a day or two to get the shipping label to me - but it seem like there is no return in progress because I did not receive any confirmation of my return request after I submitted it. The lens frames are tortoise color and have a weird pattern on one lens that makes them unsightly. I am overall extremely disappointed in my shopping experience with glasses.com.

Easy ordering and virtual tryon and i paid for expiated shipping and got them super fast worth the 20$

The frames were listed for $70 including lenses I paid the $25 balance. I just received a bill for an additional $75 more which listed the frames for $200+ and additional fees for the lens. Your site was misleading with its pricing and/or false advertising.

Great experience

Agents aware of products and the business side of insurance to get you the perfect pair of glasses.