Dwayne E.
Everything went wrong
Everything went wrong! It started with the wrong prescription to being used to send my glasses, hung up on twice by your phone system. Your rep transfer back into the queue to get hung up. Rep didn't send me the return label as she said she was. Had to do a live chat two days in a row. Now I have to wait for you all to void my insurance claim to get glasses to order another pair. At the end of all this, I still don't have glasses.
Response from Glasses.comSep 8, 2026
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to [email protected].