Glasses.comReviews of glasses.com

The WORSE company I've ever dealt with in my life!!! Ordered glasses in October, and after c several email attempts , i received a different answer every time, when i asked for an update. Finally i received an answer 10 weeks later saying they canceled my order since they ran out of stock of my glasses i purchased. Never received a notice, i had to email them to find out. I will NEVER but glasses from them again!

I paid a fortune for my glasses with special coatings (not sure they were there) and with the self tinting lenses. After a few months the lenses turn so dark I can hardly see out of them in the daylight, even in cloudy weather. Contacted them and they said they were not defective. Would not buy from them again.

I have two pairs of glasses that I can no longer use. The lens is made from inferior material and there are spots on the coating. The glasses are about a year old and so I can't return. I have an older pair that I got from cohen's optical and they are still good. I use progressive lenses and my lenses are expensive. I will not order my script lenses from this website again.

Buyer Beware I started my adventure 3 months ago. Since its been a joke. Starting with their website. Which pushes their app that they no longer support. So when I used the app. It gave me a delivery day. Delivery day comes and goes. Still haven't seen my glass. I paid for them, talk to customer service every Friday about them but everytime all I've ever heard is 2 or 3 more days. I get emails from these clowns every 2 or 3 days saying 2 or 3 more days too sometimes 2 or 3 a day. I was buying them for an October wedding, My birthday November and hoped by Thanksgiving, back in October. Now I'm just hoping for this year. I've had to order from somewhere else. No matter how many emails I get 90 days No glasses No excuses.

Ordered my glasses without insurance because I couldn't get that part to work. When they arrived, I couldn't see out of them. Took them to LensCrafters as the glasses.com website suggests and found out they put the line of sight closer to the bottom, not even the center, nowhere near where eyes would be. LensCrafters also said one lens had the prescription slightly turned. Then I tried to return the glasses and couldn't get the return label to load. They sent me another and I mailed the glasses. Six weeks later, no money back. I had to send several emails and call just to get my refund.

Had a terrible time getting the website to work with insurance. Once it did finally pull up my account a few days later and showed insurance pricing while picking out frames, once I got to the checkout the price was completely different than the other screens showed. Would not recommend.

Horrible experience with website. I was unable to complete order and gave up.

How can I count the ways of what a disaster it was to deal with glasses.com the online application is absolutely puzzling. I'm now Albert Einstein but I'm pretty good at filling out forms. First off I had to discover after very much research that the discounts that they offer you negates your insurance so if they offer you a 35% discount and you take all the discounts when you go to check out you fine that you're $270. Glasses which put you under the cap that my insurance company offered is now $500 and something dollars. I called glasses.com spoke to a gentleman and I explained to him the problem I was having and it seemed like he was going to fix it like there was something going on that he knew that I didn't know we got the third base on our conversation the phone went dead disconnected I tried to call back for like 2 days and I swear to God they must have had my number blocked. I phoned I phoned I believe they're called Ahmed they represent Humana in Nevada and I'm explaining to this woman what's going on actually she's the one that told me about the insurance no insurance thing but it's like she was in advocate for them very nice very nice I was on a three-way conversation with her and glasses.com I thought this thing was going to get worked out I got disconnected again couldn't get her on the phone and couldn't get glasses.com on the phone. I finally talked to somebody and they said when you're checking out for the final time look up and it says insurance or no insurance I think it's either turns green for insurance returns like orange for no insurance that's what you have to do you have to make your decisions based on no insurance do not take the discounts if you have insurance and if you're trying to stay over the cap. After about 6 days I called glasses.com to find out where are my glasses were because after all the time I spent give it in my email given my phone number when I tried to login they didn't recognize my email. I finally got somebody on the phone and they said I have to send them a copy of my prescription and I explained well I filled it out online well we won't fill the prescription unless we see it once again there was nothing on the in the process that told me this is what I had to do so I take a picture email the prescription to them and about 6 days later my glasses arrive nice pair of glasses Ralph Lauren I kept under the 300 bucks with 274 they don't work I have progressive the distance part is like 90% and a Reading part I still have to use the magnifying glass to read the newspaper. Now here I am trying to get in contact with glasses.com and I can't I call Ahmed and they were no help and they tell me I have to call my insurance company Humana now let me say through this whole process I am a huge Humana fan if you're not satisfied with your insurer in any way during this reenrollment time check out Humana people are so nice but anyways I meant tells me to call Humana. I was going to call Humana anyways cuz I'm thinking well maybe I can get them to stop the payment no way Jose these suckers they had it submitted the day of the examination of the next day even the Pearle vision where I had my eyes examined they still haven't submitted their bill to Humana. So I'm going to fill out a complaint for fraud and I am going to see if I can present them with that and present them with a copy of the doctor's prescription and their prescription another prescription I'm talking about from them when they send you glasses they send you like a like a receipt you get in the supermarket and it has the you know the numbers on it I'm trying to think maybe well maybe the the math is like different like you know and distances miles in kilometers maybe that's why the numbers are so different I don't know maybe somebody out can't help me out here. So I'm going to send the email to rxeglasses.org with a copy of their prescription the doctor's prescription and a grief is some filing hopefully I can get some action from that. I haven't read anybody else's review because my nature reviews are inherently negative you really only write a review if you got it right so here we go. My name is Johnny Baskerville I'm in Las Vegas you can catch me at (oops no email). well I'm running out of room my mother always said I could talk a wild turkey team and I'm just proved it happy Halloween be safe peace. Oh yeah this is talk to text so if there's any glaring typos blame it on my New England accent. Oh yeah just a footnote so I called Pearle vision explain what happened asked him if I could send them an email with a copy of their prescription and glasses.com and maybe I could get some questions answered nope said I had to come down there I have mobility issues it's difficult. I mean these people are like car salesman now they give car salesman a bad name.