Glasses.comReviews of glasses.com

Their website is atrocious! It was very slow in navigation and it kept changing my personal information and removing my correct birthdate. I am still waiting on my delivery and the tracking has been changed 10 times already. Poor, poor experience! I will be using another company next time. I find it interesting that you can't leave a review on Google either as they must have turned off the comments.

My glasses were supposedly no line bifocal. Oakley frames, clear finish. Noticed the glass insert area of the frames were cracking very early on. I also thought (first time bifocal glasses) something wasn’t quite right with my prescription. I had a new prescription written a couple of days ago, and my optometrist read the lenses in my frames from glasses dot com. There are, in fact, single vision lenses. Additionally, we are fairly certain they aren’t genuine Oakley frames. Do not trust your vision to these people.

I received my Ray Ban glasses two days ago and I have to say the online experience was great. My order came to me correct just as I had requested it. I am really happy with my glasses. I would recommend glasses.com to family and friends if they are need of ordering glasses online.

Product never arrived - ZERO communication. I waited 3 weeks after my order to reach out to their customer service. Turns out my order was lost in transit, but no one bothered to tell me. They then say they would redo my order, but the frames I chose are no longer in stock (odd, since everywhere else I've looked has them). Add insult to injury, my insurance company now thinks I've used my accommodation for the year.

No customer service! You cannot call and speak with an actual person. Ordered on Dec 13th, it is now 2 weeks later and they still have not processed or shipped my order. The online chat is useless. I told them I want to change my payment method, they emailed back and said "we can't do that"... well why not? Every other merchant lets you change payment methods. Because of their incompetence I will end up losing all my Vision insurance benefit for 2023.

*Update order finally arrived without status ever being updated. Definitely a zero for shipping experience. The glasses arrived in decent shape despite no padding in box. Probably because of the glasses case. I've since found same frames they charged me/insurance over $100 for $50 elsewhere. But not having to drive into town, wait on someone to call me over to pick out frames, dealing with someone in my personal space, handing me frames in the $300 range (getting side eye for asking for lower prices), the office trying to talk me into options I don't want, then struggling to pay the half just to order glasses, then waiting 2 weeks to pick up and then struggling to pay 2nd half and allowing someone else to adjust my glasses and giving me the same hints I've gotten for over 40 years was amazing. I ordered glasses on Dec 19. They "shipped" to usps from ups Dec 22. I contacted the company today Dec 27 and was told wait a couple more days to file a claim after failing to arrive on the predicted date twice now. I wish I had read reviews and ordered somewhere else. Only reason I did was supposed ease of using my insurance on the website. These aren't a luxury item for me, I use them to see. The price was NOT deeply discounted either, definitely average market value or a little over. I regret going for convience over supporting my local eye doctor. This company should have a reliable tracking system for customers. So disappointed.

Lots of glasses and sunglasses to choose from with excellent prices! Easy to upload my prescription. From order to receiving my new glasses and sunglasses was about two weeks. I will buy again from glasses.com!

I had a very positive experience using glasses.com. There is great selection with good pricing. I appreciated how quickly my order arrived, especially with this level of quality. My glasses were everything I hoped they would be. For this level of convenience, price, and quality, I would recommend glasses.com to everyone.