Rich H.
I placed an order and paid for eyeglasses- no order in system
I placed an order for eyeglasses, the same eyeglasses I had ordered and received earlier this year. This time I placed the order, received my receipt, my credit card was charged, but I received no order confirmation number. Calling their Customer Service number I encounter people who are totally unempowered. I emailed them the issue and received an email back requesting screen shots of the receipt and the credit card statement. I provided that info two days ago and have heard nothing back. I called Customer Service yesterday, they said try back tomorrow. Today, they say it may take 48 hours. It's already been 48 hours.
Response from Glasses.comNov 13, 2024
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to [email protected].



