GivebutterGivebutter is the most-loved nonprofit fundraising platform, empowering millions of changemakers to raise more, pay less, and give better. Nonprofits use Givebutter to replace multiple categories of tools, including donation forms, fundraising campaigns, events, auctions, donor management (CRM), email, texting, and more—all for free, thanks to a 100% transparent tip-or-fee model. As the #1 rated nonprofit software company on G2 across multiple categories, Givebutter is on a mission to power the next billion changemakers.
Givebutter (givebutter.com) has 381 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Valerie
Immediate help, great friendly service, commitment to resolution AND follow up. 11/10 Best Customer Support EVER!
Response from GivebutterJul 29, 2025
Wow, what a beautiful review, Valerie! This truly made our day! You are the best, and 11/10?! We’re absolutely honored! Thank you so much for your kind words and for being such a wonderful part of the Givebutter community. We’re always here for you!
Blake M.
Givebutter support is one of the best I have ever experienced. Always very fast in response time and very thorough in support
Response from GivebutterJul 29, 2025
Wow, thank you so much, Blake! 💛 We’re so happy to hear that you’ve had such a positive experience with our support team. Thanks again for being part of the Givebutter community and for all the amazing work you do!
Judy
Givebutter fees are deceptive for the bidder. They clearly inform you that there is a 2.9% credit card fee and a .30 transaction fee. What they do not make obvious to the bidder is that they add a significant "platform fee" (5% - not small as advertised on their website) when the charitable organization has either not known about or has purposely disabled the tips option when setting up the auction. Further they "round up" (not down) the fees to the nearest $. So if your total is $11.16 they charge you $12.
Response from GivebutterJul 29, 2025
Hi Judy, thank you so much for sharing your feedback. We’ve reviewed your conversation and saw that one of our Support Team Leads had a chance to explain what happened. We're sorry, this isn’t the experience we want you to have. Transparency is important to us, especially when it comes to fees. In this case, the additional cost you saw was due to the platform fee being applied. When an organization disables tips, a 5% platform fee is automatically added to help cover the cost of our platform. This is noted in our Help Center, and we do our best to break this down clearly. Organizations also see a clear message letting them know that a platform fee will apply when they toggle on the automatic charge feature for bidders. We offer organizations flexibility in handling fees. Since the organization enabled auto-charge for auction items, bidders did not go through the usual checkout flow, which meant the tip option wasn’t available, and the platform fee was applied by default. We also want to clarify that the final total was not rounded up. The amount you were charged was calculated using our standard formula, including processing and platform fees, based on the organization’s settings and your selection to cover fees. We understand this may not have been the experience you expected, and we’re genuinely sorry for any confusion. We appreciate your feedback and are constantly working to improve.
Stephanie
Amazing customer service and user-friendly platform.
Response from GivebutterJul 26, 2025
Aww, that’s so sweet, Stephanie! Thank you for showing love to our support team. We’re grateful for your kind words and so happy to be part of your journey!
Bonnie
Efficiency with transactions.
Response from GivebutterJul 26, 2025
Thanks for sharing, Bonnie! We're happy to hear that you’re finding it efficient for handling transactions. It means a lot to know that it’s making things easier on your end!
Bill
I especially like the fact that the donation notifications come to my email and a simple "Reply" allows me to thank the person making the donation.
Response from GivebutterJul 26, 2025
Aww, that's such lovely feedback, Bill! We're so glad to hear that donation notifications are helping you stay connected with your donors. Being able to reply directly and thank them really does make all the difference. It’s wonderful to know it’s helping you nurture those meaningful relationships!
Monica S.
I have had nothing but positive experiences overall. Everyone associated with your platform from my initial Account Executive (Brent), to the Customer Success Manager (Kasey), to the Customer Support Specialists that I dealt with today (Evie & Anna) have all been extremely knowledgable and helpful. And, the GiveButter product is great. I love the fact that you take suggestions from your member base and are so quick to implement suggested fixes. And the fact that I am saving 3.59% in processing fees is a huge plus. I am so glad I gave GiveButter a try. Love it.
Response from GivebutterJul 23, 2025
Wow, Monica, this truly made our day! We're so glad you've had such a positive experience with the team and the platform. It means the world to us that you gave our platform a try and that you're loving it so far. We're super grateful to be part of your fundraising journey and can’t wait to keep supporting all the amazing things you’re doing!
Tenisha D.
Quick and easy.
Response from GivebutterJul 23, 2025
Thanks for the love, Tenisha! Really appreciate your sweet feedback!
