john W.
They’re 24 seven Support is awesome
They’re 24 seven Support is awesome
Response from GivebutterSep 11, 2025
Yay, thanks so much, John! We’re so happy to hear our support team has been helpful whenever you needed them. You made our day!

Givebutter is the most-loved nonprofit fundraising platform, empowering millions of changemakers to raise more, pay less, and give better. Nonprofits use Givebutter to replace multiple categories of tools, including donation forms, fundraising campaigns, events, auctions, donor management (CRM), email, texting, and more—all for free, thanks to a 100% transparent tip-or-fee model. As the #1 rated nonprofit software company on G2 across multiple categories, Givebutter is on a mission to power the next billion changemakers.
Givebutter (givebutter.com) has 381 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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john W.
They’re 24 seven Support is awesome
Response from GivebutterSep 11, 2025
Yay, thanks so much, John! We’re so happy to hear our support team has been helpful whenever you needed them. You made our day!
Center Stage P.
I have NEVER had an issue with the Givebutter customer service. Just ended my chat with Meg and had all my issues resolved although to be fair it was my error in setting up a campaign. You can't say that about many organisations but GB's customer service is one of if not the best I have ever experienced.
Response from GivebutterSep 9, 2025
Aww, thank you so much for this amazing shoutout! We’re so happy to hear our team could help and that everything got sorted out so smoothly. It means the world to hear that our customer service made such a great impression, your kind words totally made our day! 😊
William C.
Great Platform and easy to navigate!
Response from GivebutterSep 9, 2025
Such lovely feedback, William! We’re so happy to hear it’s easy to navigate and is working well for you. Your kind words totally made our day!
Cain K.
Jeannie was awesome and answered all my questions (with screenshots) in a timely and professional manner. I actually wish I could work with her all the time... that's how good she was!!! 5-Stars!
Response from GivebutterSep 4, 2025
Cain, you just made Jeannie’s day! She’s so thrilled you had such a great experience. Thanks for the love and five stars, we’re lucky to have you in the Givebutter fam!
Matthew
Everything has been easy to use. As a start up non-profit, having all the tools I need and having them be easy to use are very helpful.
Response from GivebutterSep 4, 2025
Sooo happy to hear this, it totally made our day! Thanks for all that you do, and welcome to the fam!
Quota S.
Working on the Holiday! Givebutter has to be one of the most responsive and available platforms out there. Help was even available today - Labor Day! Highly recommend
Response from GivebutterSep 4, 2025
Yay, thanks for the love! So happy we could jump in and help even on Labor Day! It means a lot to know our support is making a difference. Thanks for recommending us, we really appreciate you!
James W.
Eick was very helpful in explaining the cure for my issue and reached out again to ensure everything was good to go. Very nice and helpful
Response from GivebutterSep 1, 2025
Aww, thank you so much for this kind review, James! Eric was sooo happy to read this and know he could help you out. We’re lucky to have awesome supporters like you in the Givebutter fam!
LaDonna L.
They were on top of my account because of the time in between creating my account and connecting a payment payout method. It makes me feel like the website is safe and being monitored 24/7.
Response from GivebutterAug 26, 2025
Aww LaDonna, this is sooo sweet of you! We’re so happy to hear that you felt safe and supported, it really makes our day to know our care and attention is noticed. We’ll always be here to keep things smooth and secure for you!