Lina Marcela Cardona S.
Terrible!
I trusted the company to deliver a special gift for someone in Cordoba, Argentina. I contacted five days before the special day and I ordered in advance to be sure the order was going to arrive. I contacted them the next day reminding them about the special day was going to be four days from that moment and they reply they were going to do their best. The day of the delivery I contacted them in the morning to remind them about the delivery to be made in Cordoba, Argentina. They reply “it is on the way”, the hours passed and I was on an online chat with the company asking them about the hour the delivery was going to take place and they said they couldn’t say but that they estimate between 9am and 5pm. Every hour I contacted them to see what was going on, it was already 6pm, 7pm, 9pm, 10pm and the gift never arrived. It was so important for me and I ended up with a sad day and the special person never received the gift. I wrote them asking them to give me back the money and they said they were going to check but they never confirmed me about this. The next day of the delivery the person the package was addressed to was contacted and he agreed with the local company to collect the package (a gift, a surprise) and how is possible that, some hours later they just called him to take this gift from him since it was cancelled? This is just terrible. Hopefully I will get my money back, but they WILL NEVER give me that special day back….
Response from Gift Baskets OverseasNov 25, 2013
Dear Lina, Thank you for reporting the issue. We have investigated the matter closely and found that the delivery address was of public service and they had a strict rule not to accept the packages with wine. We only learned after the delivery was attempted, but failed. Then we received your cancellation request and communicated to courier to stop the delivery. Unfortunately by that time they already called recipient with a goal to have the gift picked up from another location. We are sorry about the issue and understand that the occasion was spoiled. As discussed with you over the phone we refunded you in full and also issued you a store credit in a follow-up correspondence. Thank you for acknowledging that our customer service is good and resolution was adequate. We are hopeful that we can do better for you next time. We remain at your service. David, Director of Customer Service



