Gift Baskets OverseasReviews of giftbasketsoverseas.com

Response from Gift Baskets OverseasJan 9, 2021

Dear Rea, thank you very much for reporting the issue. We work hard to ensure these sort of issues are prevented in the future and feedback such as yours is exactly what we need to improve our service in Philippines. Knowing you were far from satisfied with this delivery we've already refunded you in full $223.90 USD and also are arranging a complimentary gift delivery to your address in the USA to thank you for your continuous loyalty. We would appreciate you letting us know once you receive the Champagne bottle we sent. Happy new year 2021 and hope you stay healthy and safe amid the Pandemic. Your GiftBasketsOverseas.com Team

Response from Gift Baskets OverseasSep 26, 2020

Hi Shilu! Thank you once again for your feedback! I would like to comment about the way we resolved the case for you: 1. The bouquet of flowers that was found not in the best condition has been redelivered, as agreed with you, together with a box of chocolates sent as apology from our company. 2. In addition to that, we are happy to send one more bottle of whiskey and some chocolates for your recipient to make sure he feels happy about the delivery. Despite things did not go as smooth as expected, we take this situation as an opportunity to improve our service and we are determined to explore every avenue to meet your expectations. We sincerely hope that the measures taken have changed your attitude to our company as we value your feedback and take it really seriously. Warm wishes, Giftbasketsoverseas.com Team

Response from Gift Baskets OverseasJan 16, 2020

Hi Daniella, thank you very much for the mostly positive feedback you've given for our service. You sent gifts to 11 countries Worldwide (20 gifts) and I understand that most were fine, except the one delivered to Brazil. While minor variation in the contents is acceptable within our standard - we care to ensure that the overall gift value and brands described are delivered. We will launch an internal investigation regarding the delivery in Brazil and will update you with our findings. Additionally we will offer an extra gift for this recipient to ensure your complete satisfaction with the end result. Thank you very much for bringing this to our attention! David & GiftBasketsOverseas.com Team

Response from Gift Baskets OverseasFeb 19, 2018

Dear Aksa, Thanks a lot for the feedback. We will certainly take your words to heart with goal to improve. In some situations, when the local delivery company in India needs address clarification - they normally call in advance to check on recipient's availability to accept the gift. This is usually needed with perishable gifts such as Cakes to ensure that the courier hands the cake to recipient and doesn't leave it at the door or doesn't miss an important date. Most of our customers prefer the delivery to be done on time and our quality standards simply don't allow us to risk a perishable content to be sitting at the door, as some recipients travel and may not be at home for days. However if customer ads a special comment such as "Don't call in advance" or "Don't tell recipient who the gift is from, when you are calling" - we would certainly accommodate such request. Regardless: we understand that while recipient enjoyed the cake, the surprise was partially spoiled by our delivery procedures and we are truly sorry for that. I have instructed our customer care team to issue a store credit for the full delivery fee you paid. We are also here in case you need us to take of your future orders and will act as instructed on a next occasion.

Response from Gift Baskets OverseasAug 16, 2015

Hi Mary, thank you for providing your feedback. Unfortunately in some situations shippers such as UPS let us down and we are engaging in a lengthy follow-up with them. In this particular situation there is not much we can do, except to take a loss in this order. We'll make sure your paypal account is refunded in full and you also receive an additional store credit for the issues Regards, David Director of Customer Service GiftBasketsOverseas.com

Response from Gift Baskets OverseasJun 26, 2015

Dear Ken, thank you very much for your feedback, which certainly helps us to improve our service. With the US-based deliveries we normally don't call, however there are cases when calls are needed to either clarify the address OR to ensure the person would be at home to accept the gift. Examples: alcohol deliveries for the people in the US that require adult signature 21+ OR chocolate delivery on a hot summer day. I am sure you would not like your Godiva chocolates to be left at the door and melt by the time recipient gets home (if person is out of town, this can certainly happen). Having similar experience in the past we have developed rules and procedures that would ensure product quality upon delivery. We understand of course, that sometimes this may come at the expense of spoiled surprise and we are sorry this was the case with your order. We hope to do a better job next time, if opportunity presents itself. All the best! David, Customer Relations www.GiftBasketsOverseas.com