Niki G.
GBO had one job
GBO had one job, to deliver a hamper to our friend in Portugal on their birthday (or even slightly before would have been ok). At the last minute we were advised delivery problem to 'techinical issues' with the carrier. Hamper finally arriving days late and not to the actual apartment. Despite being provided the full postal address the parcel was dropped at a reception for a huge complex with an unrecognised signatory. The recipient had to hunt down the parcel and found the POD name was also wrong. I have given 2 out of 5, because the recipient was ultimately happy with the hamper. I was also credited the delivery charge after I requested it. I appreciate GBO say the local carrier was the issue but the very reason to order the hamper was so that the person receiving was surprised on their special day and in that their set up failed. It was the first time I have used this company and I would not risk using again or recommend.
Response from Gift Baskets OverseasMay 20, 2025
Dear Niki, We are truly sorry that we did not meet your expectations and the usual standards we strive to uphold. As we rely on third parties for the delivery process, shipping and delivery are outside of our direct control. However, we take full responsibility and remain committed to making things right by being proactive in offering clarification and taking appropriate actions to address the issue. We understand that no explanation could fully resolve the situation, but please know that the information provided was shared with complete honesty and transparency. We apologize once more for the experience and sincerely appreciate your recognition of the actions we’ve taken, including the refund mentioned. Thank you again for your consideration. We remain at your service.