Gift Baskets OverseasReviews of giftbasketsoverseas.com

Response from Gift Baskets OverseasJul 18, 2024

Dear Olga, I’m truly grateful for your kind words and happy to hear you felt supported every step of the way. It's really a team effort here, and I must shout out our local agent and my colleagues, who played a huge role in ensuring everything went smoothly. Feedback like yours makes us proud and drives us forward, reminding us why we do what we do. Thank you again for trusting us to deliver your gift basket. Your recommendation is the highest compliment we could receive, and we look forward to serving you again in the future. Warmest regards, Alex and the Team at Gift Baskets Overseas

Response from Gift Baskets OverseasJul 15, 2024

Dear Anna, We're truly sorry about this unexpected delay. It was also upsetting for us because we aim to bring joy through our service, particularly when it bridges the distance between loved ones like your parents overseas. As we depend on third-party services for delivery, once the gifts are shipped, we do not have direct control over their processes. Nevertheless, we always stay alert to any situation. Once we realized the delay, we acted swiftly to send a new bouquet and sort out what went wrong. We were glad to hear from your father that you did receive and enjoy the flowers eventually, and again, we extend our appreciation for his understanding that this delay happened due to situations beyond our direct control. While we understand that this insight may not help to minimize the inconvenience caused, we hope it clarifies the incident. Thank you for your time, Anna, and for giving us the chance to share further insight about this experience. GiftbasketsOverseas Team.

Response from Gift Baskets OverseasJul 24, 2024

Dear Raksana, It has been a pleasure to be part of this experience and deliver this important gift to your recipient! We will be ready to have a new chance in the near future! GiftBasketOverseas Team

Response from Gift Baskets OverseasMar 16, 2024

Dear Vadim, After understanding the delivery did not happen as expected, we proceeded right away to escalate it to the couriers in charge and engaged in communication with you throughout the day. As we rely on local services, and as a standard practice, we needed a bit of time to get the information to understand the reason for this: we managed to know that the delivery failed as the courier could not locate the delivery address. Furthermore, they reported an attempt to reach your recipient over the phone with no positive results. This unfortunate situation led to an unsuccessful delivery. That said, and in the meantime the investigation process started, we acknowledged your willingness not to wait for further news and investigation results and we proceeded as per your request: by canceling the order, issuing a full refund, and absorbing the expenses for some items that can not be consumed which had been specially prepared for this delivery. We understand that it is disappointing when things do to go as planned and we share the same feelings. We, at GiftBasketOverseas, underline our commitment to continue improving our processes to provide the best service possible. It saddens us to know your experience turned this way but we reassured you none of the actions that occurred had been in our direct control; furthermore, we took the responsibility needed and acted following your petition to cancel the order and receive a reimbursement right away.