GHS SecurityReviews of ghssecurity.com

Alarm functions not working, calls result on 45+ minutes on hold without answer. Receptionist promises a call back from technician later that evening or next day - no call ever returned. Impossible to get a call back from anyone it seems and I'm forced to pay the bill if the alarm works or not. Crappy company, worst customer service around.

very happy with the service

Had problems with our alarm not working for three months. Called GHS for support. They scheduled a service call for which they wanted me to pay $35. I complained that the device wasn't working and I was paying for a service I wasn't receiving. No way should I have to pay for someone to come out. They relented on the service fee. The tech cancelled the service call on the day they were supposed to show and said they would call back to reschedule. They did not. Finally got another tech scheduled. They told me the problem was out of date equipment and wanted to charge me a fee again to replace it. This went on for two months. As soon as my contract is up, I'm outta there. No, I do not recommend GHS.

Got an alarm system to protect my home and turns out the alarm company is the real thief. Worst company EVER!!!! Do not do business with them. I was a loyal customer for several years (my contract term). My bill was auto paid on my credit card every month. When my contract ended last year GHS reached out to me and asked if I wanted to renew for a new term and lower payment. I told them I was not interested in renewing and wanted to be month to month with them. Now six months later when I call GHS to cancel (took three phone call before I got a response) their phone rep tells me that I am now under a new contract and I have to pay a penalty to cancel before the new contract expires. He also informs me that the only way I could cancel was by writing a letter and mailing it 30 days before the new contract expires to their company headquarters. They will not accept a phone call for cancellation. When I asked the GHS rep for the contract that put me into this "NEW" contract for another year he could not produce one. Absolute rubbish. Tactics like this are disgusting. Do you think Amazon would ever be the company they are today if they treated their customers like this? Guess I get to spend the next few days writing terrible reviews for GHS on every review web-site, with the Better Business Bureau and disputing the charges with my credit card. Must feel great for the management and employees of GHS to know that their company generates revenue by cheating their customers wherever and however they can. How do you even justify this GHS? I mean look at all the terrible reviews on just this site. You must all be so proud.

3 doors have no alarm system connected to them. And I really can't afford your service anymore. going to have to Quit. Paula Reed 216 Royal Drive Converse, TX 78109 (210) 251-0851

Company is elusive when trying to cancel service. Apparently, no one can help you to do this, but instead they tell you a representative will call you within the next 72 hours. No one calls and one has to call back, only to be told the same with repetitive, "we're sorry" "I know this is frustrating" "I apologize" and really doing nothing!!!???

I tried to cancel GHS security over the phone with customer service, the policy wouldn't allow an over the phone cancellation or an online cancellation. I would have to type up a letter (before 30 days of contract end) and mail it saying that I didn't want the services anymore. Clearly trying to make it hard as possible to cancel or force someone into renewing their service. Very scammy way to run a business. Do not recommend!

Worst company. Very shady, awful service. Technician was nice and able to fix problem but then company comes back and charges you for euipment on “free” service call. System is never monitored so no faith that cops would come even if alarm goes off. Stay away