Some Annoyed D.
Lesson learned. I think they run their business poorly.
I initially decided to sign up because I thought their pricing was one thing, but after signing up it appeared that the meds were twice as expensive as advertised AND there's a huge "membership fee" to go along with which isn't well explained as to what that's for. So things get lost in translation...ok. But then when I tried to go back to the site to log in, my password doesn't work. So I try to use their password recovery function and it doesn't work. In the browser console there's all kinds of 404 errors to a number of APIs (I write code for a living) so poor programming/bad site. I send an email to support and the first response I get was less than helpful (blame the browser) with no attempt to help - didn't offer to reset the password for me, or give me a key to access my profile. Then I realize I just don't trust these guys so I want to cancel. No refund (even though they did nothing other than market lies to me) and a weird email from another support person asking me why I wanted to leave. So I respond to her and yet another person responds telling me they sent something to some other team to process my refund (so you do refunds now!?) and to be on the lookout. The probably need a better support leader and better programmers. But this has left me feeling the company is less than trustworthy and that brought me here. I wish I had checked before I transacted with them at all. Lesson learned.
Response from ZealthyAug 1, 2025
Hello! I am truly sorry to hear there was confusion with our weight loss program, and you are having a hard time getting into your account. You do pay a monthly weight loss membership fee to be able to have access to a Provider and Weight Loss coach. As well as having us work with the pharmacy, and if requested, your insurance directly. If your insurance does not cover your prescription, then we can prescribe non-GLP medication, which comes free with your membership, or GLP medication that comes at a separate fee. I understand wanting to get access to your account and or with cancellation, and I am here to help! Please feel free to email [email protected] with the Subject Line "TrustPilot-Lydia". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. Thank you.



