SpruceReviews of getspruce.com

High-level: Spruce only vacuumed our apartment -- Berkshire Vinings in Smyrna, GA -- and left it filthy then deflected responsibility, didn't come back to clean it, only offered a tiny refund, and we had to spend hours cleaning an apartment we paid $260 to have cleaned. Details: On around Feb. 6, 2025, we paid $260 for a move out cleaning. Two days later, on Feb. 8, we entered the apartment, finding it filthy. We took several pictures: Two dirty kitchen sinks, a dirty tub, a filthy bathroom floor, filthy kitchen floor, dirty floor moulding throughout, as well as a dirty fridge and oven. We emailed and IMd customer support, requesting someone to come back asap, as our move out inspection was on Feb. 10. They stalled. Mid-day on Feb. 10, we were forced to to go to the apartment and clean it ourselves. Since they never showed up to do the job they were paid to do, we requested a full refund. Agents kept asking for pictures ... and more pictures ... and more pictures. I only took so many. How many do you need to prove your contractor didn't do their job? After hours of back and forth, we only got a $70 refund. Then, days later, they gave us a $30 refund. So, we paid $170 to clean the place ourselves. This was an obviously bad job. But worse, you have a company with a culture designed to deflect and maximize immediate gain over creating lifelong customer relationships. EDIT: We have since disputed the claim with our credit card.

1. We had a cleaning scheduled that they had canceled because the dog got loose. The cleaners left without cleaning even though we texted them that a neighbor was coming to secure the dog. They charged us $35 for cancellation. 2. We rescheduled for two days later, and they charged us $20 for “late booking”. 3. They didn’t give us the $20 discount for recurring cleaning, even though we have had recurring cleaning with them for a few months now and had more scheduled for the future. 4. They charged us $15 for laundry folding, which they had added that morning. We had requested it to be added two weeks earlier, but when I checked the night before, it was still not added, so we folded our own laundry. We had to pay for it anyway because we requested it, even though it was useless for us by then. 5. So we paid for a 1 hour and 8 minutes cleaning of a small one-bedroom apartment in a small town in Colorado: $35 for cancelation + $109 cleaning + $20 no discount + $20 late booking + $15 useless laundry folding = $199.

I don’t even know where to begin. I paid $320 for the move out clean and they were there for one hour and did not complete over half of the checklist. Upon providing all of this information and photos to Spruce, they proceeded to tell me that there’s nothing they can do but they give me a $50 refund. Regardless of how many times I told them that $270 worth of work was not complete, being as over half of their checklist was not performed, and the complex I was leaving was going to charge me the $300 cleaning fee, they still insisted that all of the work that was not complete was only worth $50. I am now out $620 because Spruce operates on bad business conduct, horrid customer service, and pathetic workmanship. I’m fairly certain it’s actually a scam based on this over 1 week long engagement with them. I’ve never had a service I would never recommend but I’m gonna tell as many people as possible to never use this service because of how horrible my experience was. Their customer service team is horrible. They have done absolutely nothing and then have the audacity to tell me I’m out of my seven day garuntee window so they can’t come back to complete when I have been talking to them since an hour after the cleaner left on 1/29. This has been a baffling experience. Do not use this service unless you’re willing to be liable for more money than what you have to pay because your service will likely not be done, especially if you are a renter.

I've given this company several chances (strictly due to convenience) and it's never been great, but my last experience was the final straw. The cleaner spent only an hour in my apartment ($140) and didn't sweep, mop or vacuum the floors, didn't wipe down the counters (or anything really) in the bathroom or kitchen. Trash was left in my hallway (which I can be fined for). I basically paid $140 for them to make my bed and arrange shampoo bottles. After back and forth for days, despite photo evidence of my place being untouched, they will only give a $50 refund. So I'm disputing with my bank. Such a scam company.

*The response from the company below misrepresents the refund. They refunded me less than half of the cost and that was only after A LOT of back and forth with various reps. The fact that the response below wants to appear as if I was given an actual refund shows how slimy this company actually is* I was mad about a bizarre and horrible cleaning experience, but it was when I reached out to customer service that things really went left. Each time I responded to an email from a rep, a different rep would answer and wouldn’t follow the information in the previous emails, leading to no follow through or actual customer service. The absolute worst part though was that the reps took it upon themselves to rate my cleaning in the app as if they were me, using contents from an email I sent. This company is so mismanaged and slimy, I doubt it’s gonna be around much longer.

I was quite satisfied with much of what was cleaned/done. But they didn't finish cleaning the shower, and they would not come back to finish the job or give me a partial refund. There's no reason they couldn't have sent someone back to finish the scrubbing which was one of the main reasons I hired them. Offering a partial "credit" in my account towards future service is useless when I don't want to hire them again. Twice they cleaned the shower fine, the third time not -- so why the inconsistency, and why didn't they agree right away to come finish the job? So, while they were great with almost everything-- the lack of service "after the sale" is the reason I say to you: Hire someone else.

1 star is way too high. The cleaning girl did not speak english and did not desire to communicate with me about her failure to clean my place as the website boasts of in their service. Do not use Spruce unless you want to pay the bill and have a dirty dwelling when they leave. They are rude, sloppy, substandard and full of excuses. Avoid this company and hire a professional instead.

Incredibly trash service. I've had issues with them not showing up countless time and I still always gave them a chance. The service is inconsistent. The last straw was when a credit card was just stolen from my apartment over the holidays. The cleaners moved my camera and dug through my drawers to find it. Shame on me for having it in reach but still.. And then once I complained the customer service team wouldn't give me the cleaners full name but told me to write a police report? Not sure how that works. Anywho, don't hire. It's not even worth the "convivence." This app should burn in the dumpster with the rest of the irrelevants.