At Spruce, our mission is to build relationships and technology that empower local businesses to serve our customers. From full housekeeping to a quick tidy-up, Spruce is available to customers on demand. For the property manager, Spruce reduces the growing burden of managing multiple vendors and provides security and oversight for the entire property. Spruce helps local businesses build economies of scale in their operations and tech-enabled their business so they can compete in the modern economy.
Spruce (getspruce.com) has 513 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
Also known as
getspruce.com
Website
getspruce.com
Category
Cleaning Service Providers
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 77% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
scheduling and communcication with the cleaning crew was super easy. Everything that was listed was accomplished and met my expectations. When they showed up, I left to run some errands and when I came back they were all done and the place looked good.
Response from SpruceJul 2, 2025
Thank you for the wonderful feedback! We're so glad to hear the cleaning team delivered on everything as expected and that the scheduling and communication process was smooth. It's great knowing you came back to a spotless home—we appreciate you choosing Spruce and hope to serve you again soon!
TH
Tyra H.
Unauthorized Entry / Missing Item
Came home to someone standing in my apartment that I did not authorize. I do NOT even use this service. They claim to be in the wrong apartment. I had something that was misplaced. I contacted the company and they told me "There is nothing that we can do and no longer will assist any further" said Amanda Henderson - support and operations. No help Whatsoever. I recommend to NEVER use this service and if it used in your apartment complex please beware!!!
Update they did not leave immediately. She was in my apartment for 1hr before I came home to my locked apartment. My personal items were moved around my apartment. Spruce refuses to provide the persons name. So can contact them. They will not even compensate for their Mistake.
Response from SpruceJul 1, 2025
We’re very sorry to hear about this experience. To clarify, the cleaning team mistakenly entered the wrong unit but immediately exited and apologized once they were made aware of the error. This was addressed promptly at the time of the incident.
The concern regarding a missing item was raised over two months later, and unfortunately, no specific evidence or details were provided to indicate what item was taken or to confirm any involvement by the cleaning team. Due to the time elapsed and lack of supporting information, we were unable to investigate further.
We understand how upsetting this situation must have been and take all concerns seriously. We’ve taken steps to reinforce procedures with our team to help prevent future access errors. Thank you for bringing this to our attention.
SA
Shelby Anne W.
Spruce makes scheduling home services…
Spruce makes scheduling home services incredibly simple. The app is clean, easy to navigate, and everything from booking to updates is seamless. Highly recommend for anyone who wants a convenient way to manage home tasks!
Response from SpruceJul 1, 2025
Thank you so much for your feedback! We're thrilled to hear that Spruce has made scheduling and managing your home services easy and seamless. We appreciate the recommendation and look forward to continuing to support you with convenient, reliable service!
NB
Nicole B.
The EASE of working with Spruce onsite…
The EASE of working with Spruce onsite is a serious benefit!
I love having Spruce at the community that I work at! Not only do I have the ability to pitch additional services that we otherwise wouldn't be able to offer our residents (and trust me, they ALWAYS ask if we have a housekeeper we would recommend), but Spruce also has a TON of perks when you are partnered with them. They completely take care of the permission to enter documentation so that our team doesn't have to go through the painful fumbling process of attempting to locate the residents PTE in our property inbox (that may or may not have been sent by the resident and in most cases, IS NOT sent!); Spruce sends a notification (in the morning before our office is even open) on days residents have services to inform our team. This simple step is a huge time saver and gives our team the opportunity to prepare ahead of time rather than being caught off guard when an unknown vendor/visitor enters the lobby attempting to gain access into a residents home.
Spruce also offers monthly specials that are shared with our leasing team directly; these specials are not advertised to our residents so we are able to offer it as a way to sweeten up any deal as we see necessary (like a look and lease special, or an earlybird renewal gift), or we can also use it as a 3rd place prize at an event/giveaway, or combined with a Spruce gift card! Spruce has gift cards which we can use our earned credits from referring residents to Spruce which is a great way for us to still gift services to residents without breaking the bank!
As we all know in multifamily industry, nothing is ever perfect ALL of the time, but Spruce has allowed us to expand our talking points on tour and ultimately allows us the ability to offer unique/competitive services that residents can only take advantage of when they live at our community! Definitely worth having them at your community!
Response from SpruceJul 1, 2025
Thank you so much for the thoughtful and enthusiastic review! We're incredibly grateful for your partnership and are thrilled to hear how Spruce has made day-to-day operations at your community smoother and more efficient.
It’s great to know that the ease of handling permission-to-enter documentation, early morning notifications, and flexible leasing perks are making a real impact for both your team and residents. We love seeing how you’ve integrated Spruce services and specials into your tour talking points and resident engagement—what a fantastic way to enhance the resident experience!
We truly value your feedback and are always here to support you and your team. Thank you for being a wonderful partner and advocate!
MS
Mugisa S.
The service was not what I expected
The service was not what I expected, it could have been better.
Response from SpruceJun 26, 2025
Thank you for your feedback, and we're sorry to hear the service didn’t meet your expectations. We always aim to provide a high-quality experience and would appreciate the opportunity to better understand what fell short.
If you're willing, please reach out to our support team with any additional details or photos of the areas that were missed at [email protected]. This helps us assess the issue and determine the most appropriate resolution. We value your feedback and will use it to improve our services moving forward.
FJ
FJ
Made finding a reliable cleaner easy.
Spruce is easy to use, offers great customer support, and made finding a reliable cleaner simple and easy. I up recurring bookings.
Response from SpruceJun 25, 2025
Thank you so much for your feedback! We're thrilled to hear that Spruce helped simplify your search for a reliable cleaner and that setting up recurring bookings was a breeze. We appreciate your support and are always here if you need anything!
SG
Sarah G.
Great and convenient service!
Spruce was easy to use, convenient, and did an excellent job cleaning my home.
Response from SpruceJun 25, 2025
Thank you for your kind words! We're so glad you found Spruce easy to use, convenient, and that you were happy with the cleaning results. We truly appreciate your feedback and look forward to helping with your future cleaning needs!
TL
Tabitha L.
If I could give a negative star review…
If I could give a negative star review I would. I was home when the cleaner was at my house yet I was lied to that she was is my house for almost 4 hours yet one person was in my home for 1 hour. Please tell me how one person cleans a two story house in 60 mins. When I complained that I would not pay for services not completed it then became my fault or issue because I needed to provide documentation of this. Unacceptable!!! I will continue to share how horrible they are until they correct the lies of time spent in my house and the work that was not completed. I live in a community & will make sure to post on every forum I can. Do not fall for this scam of a company.
Response from SpruceJun 18, 2025
Thank you for your feedback, and we're truly sorry for the frustration and disappointment you've experienced.
We understand how important transparency and trust are when it comes to service in your home. In situations where there’s a concern about the length or quality of a cleaning, we conduct a full review based on multiple sources—including the service checklist, photos submitted by the cleaning team, internal time logs, and any documentation provided by the customer. In this case, the information we had did not align with the concern raised, which is why we requested additional details or documentation to reassess the resolution.
We do not take these matters lightly and aim to be fair and thorough in every case. We sincerely apologize if our process felt dismissive or unsatisfactory, and we appreciate you taking the time to share your experience. If you’re still open to sharing more specifics with our support team, we’d be happy to re-review your case. Otherwise, we respect your decision and thank you for the opportunity to serve you.
