At Spruce, our mission is to build relationships and technology that empower local businesses to serve our customers. From full housekeeping to a quick tidy-up, Spruce is available to customers on demand. For the property manager, Spruce reduces the growing burden of managing multiple vendors and provides security and oversight for the entire property. Spruce helps local businesses build economies of scale in their operations and tech-enabled their business so they can compete in the modern economy.
Spruce (getspruce.com) has 513 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
Also known as
getspruce.com
Website
getspruce.com
Category
Cleaning Service Providers
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 77% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Excellent housekeeping services, easy-to-use app, and helpful support. I've only had positive experiences using Spruce and would recommend them to anyone living in a partnered community! 10/10
Response from SpruceJul 23, 2025
Thank you so much for the wonderful feedback! We're thrilled to hear you've had consistently positive experiences with Spruce. It’s great to know that the app, support team, and housekeeping services have all met your expectations. We look forward to continuing to support your home care needs 💚
SK
Sandye K.
ITotally phoney advertising purchased Spruce and it does not work…
I purchased Spruce and it does not work at all. This product is total hype , and in my opinion, anyone giving it a good review either works for the company or was paid to do so. This product is a total SCAM!!!
Response from SpruceJul 18, 2025
We’re sorry to hear you had a disappointing experience. It sounds like there may have been some confusion — Spruce is a home services platform, not a retail product. If you were referring to a cleaning or other in-home service booked through our platform and something didn’t meet your expectations, we’d really appreciate the opportunity to help.
Please reach out to us directly at [email protected] so we can look into your situation and work toward a resolution. We’re here to help and take feedback like yours seriously.
MT
Mrs T.
Very easy to book and pay
Very easy to book and pay! =:The 1 Star
I scheduled appx 10 day in advance
They quickly charged my card.2 days before they didn't show up.
Day of service I gave them an 8 hr window 58 minutes before the time was up no one arrived chatted with 2 different people with no resolution
Card refunded
Pretty sad business practice.
Luckily I founded someone to help me.
The apartments recommend them delete / unsubscribe.
No happy 😕
Response from SpruceJul 11, 2025
We’re very sorry to hear about your experience. This absolutely isn’t the standard we aim to provide, and we understand how frustrating it must have been to schedule in advance, only to be left without support when it mattered most. While we’re glad your card was refunded promptly, we know that doesn’t make up for the inconvenience and disruption.
We appreciate your feedback and are actively working to prevent these types of scheduling issues in the future. If you’re open to it, we’d be glad to make things right — please reach out to us at [email protected]. Thank you again for sharing your experience.
MA
Marvin
Natalie and her crew did a fantastic…
Natalie and her crew did a fantastic job. Quick, professional and thorough! I see a lot of negative feedback here and I must say I was leery, but this experience was wonderful and worth ever penny!
Response from SpruceJul 11, 2025
Thank you so much for your kind words! We're thrilled to hear that Natalie and her crew delivered a fantastic experience — quick, professional, and thorough is exactly what we aim for. We know it's not always easy to trust a service when you've seen mixed reviews, so we truly appreciate you giving us the opportunity. We're so glad it was worth it, and we hope to serve you again soon!
CA
carolyn
I would give it negative 5 stars if…
I would give it negative 5 stars if that was an option. Scheduled with them twice. Both times they didn’t show up despite telling me over and over they would be here in a 4 hour window. I prepared the home for hours then sat at home waiting for them. Never showed up. After the first no show, they arrived the next day at 9 am. We were sick and in bed. They walked into my apartment and then into my bedroom woke me up and got angry they couldn’t clean and tried to charge me! Despite them being scheduled for between 1-5 the previous day.
I actually didn’t mean to schedule with them the second time but you have to schedule ahead of time so they wouldn’t let me cancel.
They don’t allow you to cancel with 2 days notice but they tell you they are coming and then don’t show up. I’ve had several cleaning services over the years, this one is hands down the absolute worst. Save your time. Save your money and steer clear of this awful awful “service”.
Response from SpruceJul 10, 2025
We’re very sorry to hear about your experience and truly appreciate you taking the time to share this feedback. What you’ve described is absolutely not the standard we aim to uphold, and we understand how frustrating and disruptive repeated no-shows and miscommunication can be — especially after you’ve spent time preparing.
To clarify a few things:
- Our cleaners should never arrive outside of the confirmed service window, and we sincerely apologize if that happened. Entering a home unexpectedly is completely unacceptable and we will follow up internally to ensure this is addressed.
- Our cancellation policy is designed to help our cleaning professionals plan their schedules, but we understand that flexibility is also important — especially when there are service issues. We’ll be reviewing this experience to identify where breakdowns occurred and how we can better support our customers in the future.
If you haven’t already, please feel free to reach out to our team directly at [email protected] so we can ensure any outstanding charges are addressed and help make this right. We sincerely apologize for the inconvenience caused and appreciate the opportunity to learn from this.
KE
Kevin
They offer a $300+ move out cleaning…
They offer a $300+ move out cleaning service for apartments (empty apartment), then show up and didn't even clean. Claimed, "it was beyond their skill set and return a full refund". I return to my empty apartment cleaned myself. They only refunded me partially. THIS COMPANY IS A SCAM!!!!
Response from SpruceJul 9, 2025
Thank you for sharing your feedback, and we're truly sorry to hear about your experience.
While we always strive to complete services as scheduled, there are rare cases where conditions fall outside the scope of what our teams are equipped to handle. We apologize for the inconvenience this caused, especially during a move-out.
If you believe the refund issued was incomplete, please don’t hesitate to reach out to us at [email protected]. We’d be happy to review the service details and make any necessary adjustments to ensure you’re properly refunded. We appreciate the opportunity to address this and improve your experience.
MS
Mason S.
User-friendly app and reliable service
The app is super user-friendly and makes booking services incredibly simple. The cleaning team showed up right on time, did a fantastic job, and were really reliable. Everything was spotless and stress-free. Highly recommend!
Response from SpruceJul 8, 2025
Thank you for the wonderful feedback! We're so glad to hear the app was easy to use and that the cleaning team delivered a reliable, stress-free experience. We truly appreciate your recommendation!
LS
Lauren S.
Inconsistent, Overpriced, and Not Worth the Hassle
This service is incredibly frustrating. You get a different cleaner every time, which means the quality is wildly inconsistent. We gave them multiple chances, and out of all the visits, I was satisfied exactly once. The rest of the time, I found myself asking, “Why did I even pay for this?”
The first few times I complained, they’d issue a coupon or discount for the next booking, which incentivized us to roll the dice again. But this last experience was the final straw. We came home to a dirty floor, furniture out of place, and what looked like a completely ignored second bathroom. When I reached out to customer service (with photos), their response was basically, “Thanks for the feedback, we’ll use it to train our staff.” No apology. No accountability. No effort to make it right.
We’re done with Spruce. Won’t be using them again.
Response from SpruceJul 2, 2025
Thank you for your feedback. We're very sorry to hear about the inconsistencies and overall frustration you've experienced with our service. We understand how disappointing it is to receive anything less than a thorough and dependable cleaning—especially after giving us multiple chances.
When reviewing service concerns, we base our resolutions on the checklist for the cleaning booked, the before-and-after photos from our team, and any supporting materials customers share. While your feedback has been shared directly with the cleaning team for coaching, we regret that our response didn’t reflect the level of care or accountability you expected.
We appreciate your past business and will take your experience into account as we continue working to improve consistency and customer satisfaction.
