SpruceReviews of getspruce.com

This was my third time using Spruce. 1st time ok. Second time amazing. This time OMG. I knew from the moment I stepped into my apartment no cleaning products were used. Rugs weren't vacuumed, cans not emptied. etc. I could have looked past except for the AWFUL CUSTOMER SERVICE received. I let them know my dissatisfaction. A good company would have credited my cleaning and promised better service. NOT SPRUCE!!! $25 for my "troubles". Such a disappointment. As a person in customer service, you give back the money to maintain the loyalty. Shame on you Spruce!

I booked a move out clean. When I went back the next day to check the apartment, I was amazed. It was sparkling, clean from the microwave, to the oven, to the floors, to the bathrooms. I would definitely recommend Eileen if you need cleaning done!

Cleaning crew did an excellent job. I am very happy with the quality of their work and their professionalism.

I booked Spruce’s Premium Cleaning expecting a high-quality service, especially since it cost over $200. The package clearly includes detailed items like cleaning baseboards, dusting furniture, loading dishes and wiping down appliances, but all of those areas were untouched. It was obvious that the professional did not complete the full scope of the service. When I reached out to customer service, I was disappointed again. Instead of offering a refund or a proper re-clean, they only gave me a $25 credit—which requires me to pay again for a service that already fell short. That’s not accountability, and it certainly doesn’t resolve the issue. Their response was that since “most” of the services on the list of things included in the premium clean were done that a refund or re-clean was not possible. I shouldn’t have to gamble on whether the next clean will meet the basic expectations outlined in their own service description or expected to accept half of what’s on the list of guaranteed services. For the price and the promise of a “premium” clean, this experience was frustrating and unprofessional. I hope Spruce reconsiders how they handle quality issues—because right now, it feels like they’re more interested in moving on than making it right.

I was looking for a service that let me book standalone chores and Spruce was perfect for that. One booking I only needed the floors cleaned, another time I just ordered bathrooms. Super easy to customize each booking based on what I actually needed. The service was exactly what I expected. Overall, really happy with it!

Paid $229 for a move out clean that included appliances deep cleaned. Oven and microwave were not touched even when cleaner went back to fix. Toilet wasnt clean after second clean either. Communication was frustrating and confusing. I should have read the reviews before booking. Would NEVER use again and recommend you dont either

I have used Spruce cleaning services several times, hoping for consistent quality, but my experiences have largely been disappointing. Most recently, I booked a “premium” cleaning, but found that many of the items listed on their own cleaning checklist were either missed or not completed to the standard advertised. I ended up having to clean several areas myself after the service. After leaving a one-star review in their app, the company reached out and requested evidence of the issues I experienced. I provided detailed feedback and photos as requested. Despite their service falling short, their only resolution was to offer a partial credit toward a future service, essentially asking me to spend more money to resolve an issue that stemmed from their own inadequate performance. With a pattern of inconsistent service, I declined to book another cleaning at my own expense. I asked for a full refund or a complimentary cleaning, but was told that company policy prevents this, regardless of the quality of the service provided. While the team communicated politely, the overall quality and accountability were lacking. Based on my experiences, I would not recommend Spruce to others seeking reliable or thorough cleaning services.

Of course! Here's the revised version with that detail included: --- Great cleaning crew! They always do an excellent job—thorough, professional, and consistent. I really appreciate the flexibility and ease of scheduling with Spruce. I love being able to customize each cleaning with add-ons like a one-time deep clean, fridge cleaning, or laundry. One of the best parts is that they partner with my building, so they can come and go without me having to coordinate or be there—total peace of mind. The app makes everything super convenient, and the quality never disappoints. Highly recommend for anyone looking for reliable, hassle-free home cleaning!