Diane
Warning to others
Warning to others - . I had the same problem as others did. Ordered 4 pair of the socks for $55.85 ( not knowing that the dollars were in US$$ = $102.72 AUS$$) until after the order was placed. This one is scary : an advert popped up whilst placing the order at the checkout for 70% off another 4 more for pair of socks. Didnt think much more of that until I received 2 x paypal invoices and I noticed another 4 pair were ordered on a seperate order via Paypal ( how does that even work) ......for ( US$39.95 AUD$67.37 ) And yes like others have mentioned 2 minutes after ordering I filled in a request to cancel the whole order due to fraudently adding on another order whilst in the checkout in Paypal. I had a reference number for the order but no actual tracking numbers as yet. They got back to me the next day saying that it was too late as 12 hours had passed. This is very scarey , as I am wondering how they can duplicate the paypal order twice in one checkout, and with another invoice number????? Just terrible, I am so stressed out and feel sick for other innocent people out there. Turns out they are sending me 8 pair of socks for just under $170 AUD Please avoid this company they trick you with pop up adverts and are not legitimate.
Response from SoothRelieveJan 6, 2025
Hello Diane, Thank you for your feedback. We understand your concerns and want to assist you as quickly as possible. Our support team has sent an email to help resolve the issue, but we regretfully haven’t received a response yet. Could you please check your inbox (including spam or junk folders) and reply to the email? Alternatively, you’re welcome to email us directly at [email protected] so we can work on resolving this for you without delay. We look forward to hearing from you and helping further. Warm regards, SoothRelieve Team