GetOEMParts.comReviews of getoemparts.com

Worse buying experience I’ve ever had! Company has no direct line to contact a customer support specialist or to even place an order or to have questions answered. Their online chat assistant does not log in to answer questions or assist with requests. Emails are not answered? I sent numerous emails requesting my order be cancelled and refunded because the part didn’t ship after paying for it over 2 weeks. The part was on back order and I was never informed? They were sent plenty of emails to cancel and refund my payment well before the item shipped but they shipped anyways. FedEx would not refuse to pick the item up cause the shipper had to request that. Explained they don’t respond to customers so they picked the item up and shipped anyways. I filed a dispute with PayPal, my payment method, well before the item was shipped and they never replied to them either! Fortunately paypal did their thing and got me a return label and my refund. What a headache! Save yourself weeks of stress and being ignored and buy from an oem part company who has a phone number where you can speak to an agent. Gave a star because I had to to write the review. Otherwise I would’ve given zero! Terrible experience

This company has ZERO customer service! It seems that it is a scam. I ordered 2 Ford Escape Struts 2020 on a Sunday. I paid for expedite shipment $98.00. The company send me UPS labels on Wed afternoon, but it was for 2nd day dlvr, parts arrived Friday. Even thou I cnx the order via Email prior to UPS pickup, because they don't have a Tel number. Who to blame? me for trying to give a break to online sellers, but if I can help someone here... better. Good luck.

On august 15th I paid 55$ for expedited shipping. The shipping label wasn’t even created until the 17th. How is that expedited shipping? Especially since if I ordered the part right now, which is the 18th, it says I would receive it the same day as my previously ordered one!!!

This company has horrible customer service! I’ve placed multiple emails about my transaction without response. Finally after several disconnected chats they say the part was not for my vehicle. Fitment charts say’s different.

Ordered part, shipping was more than the part itself. I was sent the wrong one and they said I would have to cover return shipping to receive a refund, which would cost more than refund I would receive. Total scam avoid at all costs.

BE CAREFULL THEY OPERATE ON ALL KIND OF NAME. I HAD GETAUTOPARTS.US is where the payment went to. then I deal with Dr autoparts LLC, then I found out doing some research they are Keisean Auto parts the address is someone's house, one month later still waiting for my part. when you need a part just go and get it on your own so when you pay you get the part right there. one day we will put our hand on this guys. when I call with different number he answer the phone: here is the number I reached out to: 678-212-9569, be careful he will block your number after, if you have the technology try to track him down before he hang up. Good luck. I got scam big time...

Looked at several places online searching for a part because locally it would take a week for my dealership to get it. First place I looked at said it would take 4 days. GetOEMParts offered expedited service for $70. Placed order with them. Order stayed 'in processing' for a very long time - messages to them asking for an update went without reply, ignored. It took them 6 days to put the part in the mail (admittedly there was a weekend in the middle) with expedited service. When it arrived, it was in a box from the first place I looked at online, the one that said it would take 4 days. I basically paid them $70 to order it from this other company, take their time getting it in the mail, and then when I pointed out how slow their expedited service was, got refused any refund on the shipping cost. Terrible service from a company whose website claims 'Ridiculously Fast Shipping - We ship fast and we ship everywhere.' Would never do business with again.

I order a part for $220 on 05/15/2023 with a 3-4 business day shipping. It is now 17 days later and have not received the part. I have emailed them several times to get an update and no response. There isn't a phone number and the live chat just sends an email. I have sent this info to BBB and will continue on with warning about this company. They obviously prey on people by using the OEM tag and assuming people have no defense to their scam.