GetOEMParts.comReviews of getoemparts.com

Response from GetOEMParts.comFeb 3, 2021

Hello CB, Please know that Getoemparts.com takes customer service very seriously and we want every customer to have an enjoyable experience with our customer support team, our products, and our service. We’re very disappointed that you feel you did not receive the service or assistance you requested. Shipping time estimates are contingent upon the ordered part being currently in stock at our warehouse. If we do not have your ordered item in stock, selected shipping times will take effect once we have ordered and received the parts from the manufacturer. Unfortunately, it appears as if it may be taking longer than expected to receive the part from our manufacturer, resulting in longer than expected delivery times. If you would be so kind, please give us a call at 401-709-7836. One of our customer service representatives would love to provide you with an update on your order. We appreciate you taking the time to leave us a review and look forward to hearing from you shortly.

Response from GetOEMParts.comFeb 3, 2021

Hello Bobby, We really appreciate you taking the time to leave us a review. Here at Getoemparts.com, we pride ourselves on our shipping speeds and friendly and knowledgeable customer service. With that being said, we acknowledge the status of your order could have been communicated to you in a more effective manner. Every one of our orders is processed and verified to ensure product fitment and proper security measures are in place. Processing the orders into our system can take around 1-2 business days. In addition, Shipping/delivery time estimates are contingent upon the ordered part being currently in stock at our warehouse. If we do not have your ordered item currently in stock, selected shipping times will take effect once we have ordered and received the parts from the manufacturer. If you'd like to cancel your order please feel free to reach out VIA phone at 401-709-7836 and a customer service representative would be happy to help you. Again we appreciate your feedback and look forward to sorting this issue out.

Response from GetOEMParts.comFeb 3, 2021

Hello Daniel, Thank you for taking the time to review Getoemparts.com! We appreciate any constructive criticism as it helps us better serve our customers in the future. We understand there may have been some misapprehension of the terms of this order. We apologize for any frustration that was caused as a result. Our return policy covers a wide range of scenarios, however, unfortunately, we can not accept a product that a customer has attempted to install. While this particular scenario certainly treads the line of what is considered an attempted installation. We believe our customer service representative was simply doing their best to adhere to our policies. Again we apologize for the frustration and as a result of your review, we will be reviewing our return process to ensure every step of the process is as clear as possible.

Response from GetOEMParts.comJan 29, 2021

Hello Rob We are dismayed to learn of your most recent experience with GetOEMparts.com. We apologize if our fitments process is unclear in any way. Your year make and model is certainly a god way to narrow down options for your vehicle however, For the most accurate part fitment we encourage customers to specify their VIN number. Customers have the opportunity to enter their VIN when viewing their cart and also at checkout. We are currently in the process of making the VIN number a mandatory field at check out, to avoid situations like these. We appreciate you taking the time to leave us a review and we hope to earn the opportunity to do business with you in the future.

Response from GetOEMParts.comJan 29, 2021

Hello Florencio, Thank you so much for taking the time to leave a review of GetOEMparts.com. Our System shows that you placed your order on 1/27. Our system also shows that your part shipped out on 1/27. We recently sent you a text message with your tracking information information as well. We appreciate your business and hope to have the opportunity to provide you with OEM parts in the future.

Response from GetOEMParts.comJan 29, 2021

Hello Jackie! Thank you for reaching out regarding your latest order. GetOEMparts.com considers customer service an essential pillar of the service we offer our customers. With that being said, after reviewing your order we've identified a couple of instances when we could have processed your order more effectively. Please note that order processing times do not include weekends or holidays. Your order was placed on a Sunday therefore, your order processing time begins on Monday. As for your refund, We will alert a customer service representative to your email and have them get back to you as soon as possible. Again we apologize for the extended shipping time and hope to earn the opportunity to serve you in the future.